Increase customer engagement, service levels and sales

From store operations to supply chain management Zoom is helping retailers implement innovative solutions that streamline operations, improve customer service and increase sales.

Contact Sales Watch Video
Collage of images
  • Icon
    Trusted communications

    Our secure platform ensures that retailers and consumers feel confident when using Zoom in communications and transactions.

  • Graph with upwards arrow
    State-of-the-art scalability

    Zoom’s modern architecture enables organizations of any size and complexity to scale without compromising quality or reliability.

  • Spaceship with $ & 0's
    A range of possibilities

    From video ecommerce to store-wide communications to virtual inventory control, our flexible platform and integrations power a variety of use cases.

Your platform for customer service, satisfaction and loyalty

Enhance the virtual shopping experience

Merge digital and physical retail operations

Woman shopping online

Use Zoom to create highly customized, “Commerce Anywhere” visual experiences for shoppers that increase sales, enhance service levels and build customer loyalty.

  • Zoom Meetings logo

    Zoom Meetings

    Make virtual shopping a reality with HD video and audio

  • Zoom Phone logo

    Zoom Phone

    Enable flexible phone communications with availability on any device

  • App Marketplace logo

    App Marketplace

    Elevate the virtual shopping experience with easy-to-deploy integrations

  • Zoom Contact Center logo

    Zoom Contact Center

    Connect your customers with experts using a video-optimized contact center

Improve in-store operations

Increase sales and service levels virtually

Man on the computer

Zoom can be used for store-wide communications to enhance store operations, optimize inventory levels, highlight promotions and provide customer service and support.

  • Zoom Meetings logo

    Zoom Meetings

    Provide operational staff and personnel the ability to communicate visually

Collaborate globally

Connect with customers and partners around the world

Woman on video call

Zoom helps to fortify relationships and tighten alignment between employees, store operational personnel, suppliers and partners.

  • Zoom Meetings logo

    Zoom Meetings

    Overcome barriers of location and build team culture with video collaboration

  • Zoom Phone logo

    Zoom Phone

    Connect distributed teams with domestic calling in 45+ countries and territories

  • Zoom Team Chat logo

    Zoom Team Chat

    Experience real-time collaboration at your fingertips

  • Zoom Rooms logo

    Zoom Rooms

    Introduce one-touch meeting rooms for effortless connection

Host virtual events

Extend reach to broader audiences

Woman speaking to team members

Use Zoom to share with widespread audiences employee communications, company announcements, training sessions, upcoming events and more.

  • Zoom Meetings logo

    Zoom Meetings

    Deliver interactive, face-to-face events and live trainings

  • Zoom Webinars logo

    Zoom Webinars

    Scale training sessions or seminars to a large audience

  • Zoom Events logo

    Zoom Events

    Reimagine what an all-in-one events solution can do for engagement and networking

Build custom integrations

Customize how you use Zoom

Man presenting

Build powerful integrations or video-based retail apps with our robust developer platform.

  • APIs logo

    APIs

    Enable a tighter integration of workstreams with Zoom APIs

  • SDKs logo

    SDKs

    Develop Zoom functionality within third-party apps with Video and Meeting SDKs

  • Webhooks logo

    Webhooks

    Automate retail operational workflows with Zoom webhooks

Team looking at an Ipad

Retail solutions that focus on customer service, satisfaction and loyalty

Zoom provides a secure, scalable platform that meets the ever-changing needs of today’s retail organizations globally. Internally, Zoom can be used by IT, HR, Marketing and other functional groups for collaboration, training, employee communications and more. Externally, Zoom can be used to enhance the overall buying experience with innovative customer-focused solutions that help make the vision of Commerce Anywhere a reality.

Why Zoom for Retail
  • Video eCommerce

    Leverage the power of video communications to provide highly customized visual experiences to shoppers. Remotely connect sales specialists with customers using Zoom Contact Center for a virtual shopping experience.

  • Customer Engagement

    Highlight and broadcast major announcements, partnerships, advertisements and promotions with customers using Zoom Events, digital signage, virtual kiosks and more.

  • Store-wide Connectivity

    Zoom can be used for store-wide communications to enhance store operations. From general inquiries to inventory assist, product questions to customer service, Zoom increases engagement with employees and customers alike.

  • Supplier Management

    In addition to maintaining relationships with suppliers, Zoom is used for a number of supply chain-related use cases including remote inventory control, remote inspection and remote assist.

Seamless, uninterrupted workflows on a single platform

Whether you’re a large department store, a boutique shop, a grocery outlet or a distribution location, now’s the time to simplify communication — not complicate it.

Zoom unifies video, phone, chat, and smart workspaces so you can stay connected with one platform. A number of retail-specific integrations put Zoom inside your organization’s workflows, making it easily adopted by teams of all sizes.

Explore integrations
Team having a meeting

Global connection with clients, partners & experts

Enable global collaboration and learning with our solutions that focus on your employees and customers.

woman on video chat

Delight customers

Zoom Contact Center provides omni-channel connections between product experts and consumers/buyers.

Learn about Contact Center
Zoom Phone image

Global coverage

Zoom Phone offers global coverage with local dialing codes in 45+ countries and territories, plus flexible options to extend your geographic reach further.

Learn about Phone
Man on Zoom video

Innovative use of Chat for communications

Elevate your communications platform starting with Zoom Team Chat as a base. From Team Chat, elevate to a Zoom phone call or video meeting with the click of one button.

Learn about Chat
Zoom events image

Expand your reach

Reach your audiences for live training, announcements, promotions and more with video webinars and Zoom Events.

Learn about Events

Inspiring customer stories

Your Zoom for Retail questions, answered

Find resources to help you explore all the benefits of the Zoom platform for connecting the retail industry.

Zoom Workplace

Enable modern collaboration with Team Chat & channels, Phone, Whiteboard, and Meetings in a single offering.

Discover Zoom Workplace

Get started with Zoom Workplace today

Small retailers

Start using Zoom at

$15.99 / month
Buy Now

Large retailers & enterprises

Learn about our prepaid packages for mid-sized, large, and enterprise organi zations

Contact Sales