Customer support
Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Latest stories
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2 min read
10 essential books and podcasts for CX leaders in 2025
Selected by our team of CX experts, these ten books and podcasts will provide both inspiration…
Article
7 min read
How to improve soft skills in customer service teams
What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…
Article
6 min read
What is natural language understanding (NLU)?
Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…
Article
4 min read
No time to waste: 5 AI tactics to scale customer service without adding headcount
Customer engagement rates are about to explode, surging fivefold as customers increasingly reach out over digital…
Article
1 min read
Top customer service quality assurance interview questions
Considering a career change or want to hire a quality specialist? Take a look at popular customer service QA interview questions and answers.
Article
14 min read
Customer service ROI: How to measure and improve it
Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.
Nucleus Research report: Zendesk vs. Freshworks
Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.
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