AI and automation

From bots to intelligent workflows, see how AI is transforming business.

The organizations set to surge ahead in 2025 are those that took bold, early action to…

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…

Over the last year, we have seen more change and innovation in the world of support…

Unless you’ve been living under a rock these last couple of years, chances are you are…

Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…

Read the Zendesk Customer Experience Trends Report.

A version of this article first appeared as a guest post on G2’s Learn Hub. Intelligent…

What is a virtual agent? A virtual agent—which is used synonymously with “intelligent virtual assistant” or…

Today’s support chatbots are intelligent, AI-powered game changers In previous articles, we’ve written about virtual agents…

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