Messaging software
Deliver rich conversational experiences
Provide instant help on your website, mobile apps, social and business channels
Complete messaging solution
Meet customers where they are
Customers expect great service across all channels. Messaging makes it easy to deliver personalised and engaging interactions – without the heavy lifting. It comes with built-in automation and AI so you can serve more customers, and can be completely customised to meet your needs.
Bots
Enable 24/7 support
Enhance your agents by deflecting common questions with Zendesk bots. They deliver instant answers 24/7 across all of your service channels so customers never have to wait.
Web, mobile, social and business channels
Stay connected on any channel
Add messaging to your website or mobile app, popular social channels like WhatsApp or Facebook and business productivity tools like Slack to deliver instant support for customers, business partners and employees.
Agent workspace
All interactions in one place
Customer conversations and information live in a centralised workspace so agents get all the tools and customer context they need to provide personalised service across any channel.
Customisation tools
Make messaging your own
Get ahead of your customers with outbound notifications on WhatsApp and SMS to drive customer engagement and prevent escalations.
“Messaging made a huge difference by providing asynchronous communication that’s always available. Now it’s possible to meet the customer wherever they are across our website and channels.”
Aja Varney
Director of Global Customer Engagement at Spartan Race
78%
One-touch resolution rate
+90%
CSAT
+46%
Increase in self-service
+40%
Increase in help centre views
