Frequently Asked Questions

What is the cost of membership?

After the free trial period the cost of membership is based on the payment plan you choose. You can pay either $12/month or $84/year. This is a recurring charge and will automatically renew either monthly or annually unless you choose to cancel.

Still have a question? Contact us here.

How do I cancel my membership?

If you created your account on our website, please log in to your account through the website, click My Account > Subscriptions > View > Cancel

If you signed up for your membership through one of our apps on either iOS or Android we do not have the ability to access your account to cancel your membership. You can cancel it from your end through the App Store or Google Play Store.

Below is a link to an article explaining how to cancel your membership via iOS as well as how to cancel your membership via GooglePlay.

Apple Support: https://support.apple.com/en-us/HT202039

GooglePlay Support: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Still have a question? Contact us here.

I forgot to cancel before I was billed. Can I get a refund?

We do not offer refunds if you forgot to cancel your membership prior to the billing date. If you are on the annual plan you will receive a reminder email notification 1 week prior to your account auto renewal date. If you are on the monthly membership plan you will not receive an email reminder.

Still have a question? Contact us here.

How to switch to a different membership plan?

You may want to switch between a monthly or annual membership.
This option is now available on your end if:

• You have purchased your membership through the website, not on the app store.
• Your subscription is still active.
• Your subscription is not gifted nor under a group membership
• Your payment method supports subscription changes like updating the the dates and amount. If your subscription started in 2019 and you are using Paypal, the switch option will not be available.

Please log in to your account through the website, click My Account > My Subscription or My Account > Subscriptions > View , then below the “Subscription Totals” section check if you have the “Subscription Switch” option. Please refer to this screenshot:

If the option is not available and you want to change your membership, please contact us.

If your subscription has already expired, you may get a new one here.

Still have a question? Contact us here.

I forgot my password

If you have forgotten your password please click “forgot password” on the login page. You will be sent an email to reset your password. Be sure to check your spam folder. If you do not receive the password reset email please reach out to hello@youaligned.com and we will help you reset your password.

Still have a question? Contact us here.

On which devices can I watch the classes?

You can access YA Classes on a number of different devices. You may use your computer, TV, mobile devices and tablets including kindle.

Still have a question? Contact us here.

How do I watch the classes on my television?

You may watch the classes on your television through our Apple TV app or by casting from your mobile device via Chromecast. We are working on Amazon Fire Stick and Roku but these are not available at this time.

Still have a question? Contact us here.

How often are new classes added?

We add at least 1 new class or program (a series of classes) every week.

Still have a question? Contact us here.

How do I download classes to watch offline?

You may download unlimited classes to view offline. You must have an active membership to access these classes.

To download classes please download our app in your app store. Our app is available for iOS, Android, Mac, and Amazon.

Once in the app, navigate to the class or program you would like to download and tap the download icon at the top of the screen.

iOS (& tvOS)
Mac
Google Play
Amazon

Still have a question? Contact us here.

I don’t want to be a member. Can I purchase the classes individually?

We do not allow the purchase of individual classes. However, you may choose the Daily Drop In option and for $5 you may access all classes for 24 hours.

Still have a question? Contact us here.

How do I know a tree was planted after I completed a class?

We work with Trees for the Future to plant food-producing trees for every class our members complete. Once you have completed a class (you must complete the full class) you will notice the number or trees you have planted is displayed on the My Classes page.

We submit a payment to Trees for the Future quarterly. You may check our partner page on their website to see how many trees we have currently planted. Due to the quarterly payment schedule, the number may be less than what we are displaying on our site.

Still have a question? Contact us here.

Do you offer closed captions for classes?

At this time we do not offer closed captions on videos. We are currently working on adding closed captions to our classes and should be able to provide this feature in the very new future.

Still have a question? Contact us here.

How to use a Coupon or Promo Code?

On the website’s membership signup page, you can find the “Apply a promo code” option under the Payment Details section.

Coupons can only be redeemed through the website for now.
However, once subscribed, you will be able to access the classes from both the website and the apps.

Still have a question? Contact us here.