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Which mattress brand to buy in 2024
Discover the mattress brands that came top of our exclusive customer survey – and the brands you might want to avoid
We've surveyed 3,530 Which? members about their mattresses to compile our definitive guide to the best and worst mattress brands.
The average person spends 26 years of their life asleep, so, if you're buying a new mattress, it should be from a brand you can trust.
This unique survey puts some of Britain's favourite brands to the test, including high-street names such as Dormeo, Ikea, Hypnos and Tempur, as well as some of the most popular bed-in-a-box brands – Emma, Eve Sleep and Simba. The results reveal the go-to brands for the most comfortable and best value mattresses.
To see reviews of the top mattresses we've tested, see our guide to the best mattresses.
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Which mattress brands do owners recommend?
Our customer score is based on satisfaction with a mattress brand and the likelihood of recommending it to friends and family.
Our survey revealed a big difference in customer scores between the brands:
- The brand at the top of our table received an impressive Which? customer satisfaction score of 83%
- The brand on the bottom scored 68% for Which? customer satisfaction
- Only one brand achieved the full five stars for value for money
Which? members can log in now to gain access to detailed information on each brand. If you're not a member, join Which? to get instant access.
Mattress brand scores
| Brand (follow link for brand website) | Customer score | How well mattress matched overall expectations | Value for money |
|---|---|---|---|
| Bensons for Beds | |||
| Dormeo | |||
| Dreams | |||
| Dunlopillo | |||
| Emma | |||
| Eve | |||
| Harrison |
Table notes: Based on the responses of 3,530 Which? members in an online survey conducted in November 2023. Mattress brands are in alphabetical order.
Sample sizes for customer score: Bensons for Beds (69), Dormeo (69), Dreams (129), Dunlopillo (48), Emma (734), Eve (234), Harrison (142), Hypnos (222), Ikea (286), John Lewis (245), Marks & Spencer (31), Relyon (30), Sealy (108), Silentnight (195), Simba (93), Sleepeezee (38), Tempur (115), Vispring (90).
Eve Sleep survey data is based on mattresses bought after Bensons for Beds acquired it.
Which brand makes the most comfortable mattresses?
In our lab, we test body support, durability and pressure distribution, and independently assess how firm or soft a mattress feels, plus much more. But mattress comfort is harder to measure, because everyone's idea of comfort is subjective.
This is where our survey comes in. As well as asking Which? members to rate their mattress brand, we also ask them to report on how comfortable their mattress is.
Our unique survey results on this question are very revealing.
- Only 8 out of 18 mattress brands in our survey received a full five-star rating for comfort.
- The most common reason given for replacing a mattress was because it was uncomfortable (26%).
- One of the top reasons why members purchased a new mattress is because it felt comfortable in the shop. The number one reason? It had a Which? recommendation.
Which? members can log in now to gain access to detailed information on each brand. If you're not a member, join Which? to get instant access.
Mattress comfort scores
| Brand (follow link for brand website) | Customer score | Comfort | How well mattress matched brand's firmness or softness description |
|---|---|---|---|
| Bensons for Beds | |||
| Dormeo | |||
| Dreams | |||
| Dunlopillo | |||
| Emma | |||
| Eve | |||
| Harrison Spinks |
Table notes: Based on the responses of 3,530 Which? members in an online survey conducted in November 2023. Mattress brands are in alphabetical order.
Sample sizes for customer score: Bensons for Beds (69), Dormeo (69), Dreams (129), Dunlopillo (48), Emma (734), Eve (234), Harrison (142), Hypnos (222), Ikea (286), John Lewis (245), Marks & Spencer (31), Relyon (30), Sealy (10), Silentnight (195), Simba (93), Sleepeezee (38), Tempur (115), Vispring (90). Eve Sleep survey data is based on mattresses bought after Bensons for Beds acquired it.
To find out which specific mattresses are best for body support based on our lab tests, see our expert mattress reviews.
Popular mattress brands reviewed in depth
If you're still undecided as to what brand to go for, our individual brand review pages have more detail on some of the most popular brands.
- Dunlopillo mattresses review
- Emma mattresses review
- Eve mattresses review
- Ikea mattresses review
- Vispring mattresses review
What are the best mattress stores and online shops?
Whether you're buying online or in-store, its important to get decent service and great advice, especially when you could be spending hundreds of pounds on a mattress designed to last eight to 10 years. You'll want a purchase that's smooth and hassle-free. That's why we've also rated the best (and worst) places to buy a mattress, in-store and online.
We surveyed our members on their experience of buying a mattress, including the quality of the advice they received, the range of stock on offer and the ease of arranging and quality of the delivery.
To see the full rankings, take a look at our guide to the best mattress shops.
How we research mattress brands
In October 2023, we asked 3,530 Which? members who had bought a mattress in the past five years to tell us about their experiences. To work out customer scores for mattress brands, we asked what brand of mattress members owned, whether they were satisfied with it and whether they'd recommend it to friends or family.
If you're not yet a member, join Which? today to find out everything you need to know about buying the best mattress and secure a good night's sleep for years to come.
To find out more about our extensive mattress lab tests go to how we test mattresses.
