Which? Member FAQs

Find answers to your Which? questions, from how to log in, to changing your details

How do I reset my password?

To reset your password click here and enter your registered email address. A password reset link will be sent to your email, click the link and enter your new password, as requested. Save when complete and log in with your username and new password.

Issues logging into the Which? website?

If you're experiencing issues logging in, you could try clearing any saved passwords for the Which? website through your browser following the guides below:

If your browser is not listed above, please check your current browser's support page for instructions. Once complete, enter your password with your username here, and click 'Log in'. 

If after clearing saved passwords for the Which? website you're unable to log in, contact us for support by clicking 'Chat with Adviser' on the bottom right of the page. Opening hours are 8.30 am to 6.00 pm Monday to Friday and 9 am to 1 pm on Saturdays.

How do I access Which? reviews?

Subscribe to Which? full access or digital and log in to the website for thousands of product reviews and expert guides. 

How do I cancel a subscription?

We hope you’re getting the most from your subscriptions with Which? and will be sorry to see you go. To cancel any of your subscriptions, log into ‘My Account’, and click ‘Cancellation’. Alternatively, you can speak to our live chat team by clicking ‘Chat with Adviser’ on the bottom right of the page, or call us on 029 2267 0000. Opening hours are 8.30 am to 6.00 pm Monday to Friday and 9 am to 1 pm on Saturdays.

Can I update my details online?

You can update a wide range of details and manage appointments through 'My Account'. Simply log in with your Which? username and password.

I've moved, how do I update my delivery address?

Through 'My Account' you can update your delivery address. Simply log in with your Which? username and password. Next, go to 'My details' and select 'Change delivery address'. Depending on when you update your delivery address, one final magazine may be sent to your old address. If you are unable to collect this, get in touch with our customer service team for support. 

What products & services do you offer?

Which? offers a wide range of products and services with a wealth of advice to help you with life's big decisions. Browse our subscriptions here. If you would like support finding the right option for you, contact our member services team.

How do I report a scam?

If you’ve seen a scam that you’d like to tell us about please use our scam sharer tool and your story will help with our research, content, and policy work investigating scams. You should also report scams to the relevant authorities - check out this article for guidance.

How do I know if an email from Which? is genuine?

Depending on what type it is, emails from Which? will be sent by one of the following.

info@which.co.uk
info@act.which.co.uk
info@mail.which.co.uk

which.campaigns@which.co.uk
which.campaigns@which.co.uk
which@yourviews.which.co.uk

noreply@which.co.uk
no-replywhich.co.uk
no-reply@yourviews.which.co.uk

It may also have been mailed by one of the following services (indicated in the "mailed-by" field), again depending on the type of email:

bounce.mail.which.co.uk
marketingautomation.e-activist.com
autoresponse.e-activist.com
*.e-activist.com

"Which?" will always feature prominently in the name of the sender, for example "Which?", "Which? Money Compare", or "Which? Campaigns". If you've received an email claiming to be from Which?, but strikes you as suspicious for any reason, please contact us.

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