Cancelling your membership

How to cancel

We're sorry you want to cancel your membership. Here are the ways that you can cancel:

Cancelling online

Log into My Account and follow the steps within the cancellation section. Depending on your membership type, you’ll be provided options to either cancel within My Account or by live chat.

Cancelling via live chat

You can cancel a subscription by starting a conversation with our live chat team during opening hours, from 8.30am to 6pm on Monday to Friday and from 9am to 1pm on Saturday. If a member of our team is available, you'll see 'chat with an advisor' in the bottom-right-hand corner of the page.

Cancelling by phone

You can cancel your subscription by calling our member services team on 029 2267 0000. They're available from 8.30am to 6pm Monday to Friday and from 9am to 1pm Saturday.

Cancelling within your 14-day cooling-off period

If you want to cancel within your 14-day cooling-off period and request your full or partial refund, call or contact our team via live chat.

The cooling-off period ends 14 days after the day you receive your first magazine. For Digital and Which? Legal members, it’s 14 days after the day you started your membership.