When can I use a manufacturer's warranty or guarantee?Manufacturer warranties and guarantees can be more generous than your statutory rights in some respects, but you can also lean on your rights to get the problem fixed. Read our Which? guide for guidance on the pros and cons.WWhich?
Can I return a smart toy that I’m concerned could be hacked?If you’ve purchased smart toys for children which you're now concerned could be hacked, don’t worry - there are steps you can take to try to return them.Which? Team
What can I do if a retailer goes into administration?You may be able to use gift vouchers, return faulty goods or use your warranty if a retailer goes into administration. Read the Which? guide to find out what you can do in this situation.WWhich?
Can I get a refund on a digital download?A digital download is classed as data that is produced and supplied in digital form – for example, ebooks, apps or online films.WWhich?
How to complain to a company if you didn't get what you paid forDidn't get what you paid for? You have a right to complain and get a refund or replacement.Hannah Downes
How can I get my money back if a company goes bust?What happens if you haven’t received a product or service from a company that goes bust? Which? explains what you can do.WWhich?
I want to return something bought onlineIf you've bought goods online, the Consumer Contracts Regulations - which replaced the Distance Selling Regulations in June 2014 - give you additional rights return an item.WWhich?
I want to return my goods, what are my rights?Do you know your rights if something you buy develops a fault? We tell you when you're entitled to a refund and what you can do if a retailer fobs you off when your goods are faulty.Which? Team
Faulty product? How to get a refund, repair or replacementDo you know your rights if something you've bought develops a fault? Under the Consumer Rights Act you have the right to reject it and get your money back, or you can have it repaired or replaced. Read our guide to make sure you're not left out of pocket.Hannah Downes
A retailer is charging for a return – do I have to pay?More stores are beginning to charge customers to make returns on online orders, but how does this affect your consumer rights?Hannah Downes
Consumer Rights Act 2015The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services