Card fraud

If you’ve been the victim of credit or debit card fraud, acting quickly is essential. Read our guides to find out what you should do in the event of card fraud and how to contact the Financial Ombudsman Service if you need to.

How to complain about unauthorised transactions on your card

If there has been an unauthorised transaction on your card and your provider refuses to refund your money, follow our step-by-step guide to get your money back.

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My card has been lost or stolen and used to purchase goods

It can be distressing if your credit or debit card is stolen has been used to purchase goods. You have rights to get your money back but you must act promptly.

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I think I may have given a fraudster my bank details

The aim of many scams is to access your bank details. The way the fraudsters do this differs, depending on the scam. Read here what to do if you've been scammed.

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Template Letters

Free download

Letter to ask a bank for repayment of a disputed transaction

Your card provider may have a set process for submitting a claim for a refund of a disputed transaction. If it hasn't, you can use this template letter.