Payday loans

If you’re having trouble repaying a payday loan or are unhappy with the way you’re being treated by your lender, knowing who to speak to is essential. Our guides can help you complain and contact the Financial Ombudsman Service.

I've been charged hidden fees on a payday loan, can I get a refund?

If you’re charged unexpected fees on a payday loan that weren't explained to you when you took out the loan, read the Which? guide to what you should do.

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How to complain about a payday loan company

If your payday lender is not dealing with your case fairly, you can put in a complaint and then if necessary, take it to the Financial Ombudsman. See how.

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