03 Oct 2023

Letter to request compensation for cancelled flights

If your flight is cancelled, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

Which?Editorial team

Flight cancellation compensation

You can claim your cancelled flight compensation for free using the template letter below.

We will email you a copy of your letter to send to your airline in order to claim your compensation.

You'll need to know the distance of your flight in order to make your claim.

If your flight was delayed you can use a different tool to claim compensation for a delayed flight.

If you would prefer, you can also use our free tool to create your template flight cancellation compensation claim letter.

Download letter

docx (14 KB)

There is a file available for download. (docx — 14 KB). This file is available for download at .

Dear Sir/Madam,

Reference: [Flight number]

I am writing to you in connection with the above flight which I was booked onto on [date].

[Pick from one of the following two options]

The flight was supposed to depart from [departure airport] at [time], but was cancelled.

Under EU Denied Boarding Regulation 261/2004, I opted to take the re-routing option.

I am entitled to the sum of [€xx see table on the flight cancellations page] compensation and look forward to receiving the sterling equivalent within the next 14 days.

I attach a copy of the ticket.

[Or]

The flight was supposed to depart from [departure airport] at [time], but was delayed by over [number] hours.

Under the EU Denied Boarding Regulation 261/2004, I am entitled to the sum of [€ see table on the flight delays page] compensation and look forward to receiving the sterling equivalent within the next 14 days.

I attach a copy of the ticket.

Yours faithfully,

Download letter

docx (14 KB)

There is a file available for download. (docx — 14 KB). This file is available for download at .