Consumer rights issue? Go legal
Our experts will guide you to step by step to achieve the best outcome for you.
Get legal advice£99 for a whole year or £9 per month + a one-off £29 joining fee. (Cancel anytime). Provided by W? Ltd.
You can use the template letter below to request compensation for a delayed flight.
If you would prefer, you can also make a claim for free by using our flight delay compensation tool which generates a personalised complaint letter for you.
Our free tool will email you a copy of the letter which you can send to your airline to claim your compensation.
You'll need to know the distance of your flight in order to make your claim.
docx (27 KB)
There is a file available for download. (docx — 27 KB). This file is available for download at .
[Your address here]
Dear Sir/Madam,
[Reference: flight number]
I am writing to you in connection with the above flight on which I was booked to travel on [date].
The flight was supposed to depart from [departure airport] at [time] and arrive at [arrival airport] at [time], but it was [delayed by x hours].
Under the EU Denied Boarding Regulation 261/2004 I am entitled to the sum of €[the amount you are claiming - use the table above] in compensation and look forward to receiving the sterling equivalent within the next 14 days.
I include a copy of my ticket[s].
Yours sincerely,
docx (27 KB)
There is a file available for download. (docx — 27 KB). This file is available for download at .
Our experts will guide you to step by step to achieve the best outcome for you.
Get legal advice£99 for a whole year or £9 per month + a one-off £29 joining fee. (Cancel anytime). Provided by W? Ltd.