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Best mattress shops
Where's the best place to buy a mattress to ensure good advice and hassle-free delivery? Find out in our guide to the best mattress shops
We asked more than 1,800 UK mattress owners about their shopping experiences to reveal the best and worst places to buy a new mattress — whether you want to shop online or in-store.
Our latest survey rates mattress shops including Emma, Eve, Ikea and John Lewis on the quality of their products, range, advice and delivery. It also revealed that Which? members are divided on where they shopped for their mattresses: 47% bought their mattress in-store, while 53% shopped online.
Already know where you want to buy? Read our guide to the best mattresses.
Best high street mattress shops
The top mattress shop in our survey received a Which? customer score of 83% and was rated the very best for value for money.
Which? members can log in to unlock the scores and detailed information on each high street mattress shop. If you're not yet a member, join Which? to get instant access.
| Shop (follow link for brand website) | Which? customer score | Overall customer service | Quality of advice | Range of mattresses | Product quality | Ease of arranging delivery | Quality of delivery | Customer service | Value for money |
|---|---|---|---|---|---|---|---|---|---|
| Bensons for Beds | |||||||||
| Dreams | |||||||||
| Furniture Village | |||||||||
| Ikea | |||||||||
| John Lewis |
Table notes: Brands are listed in alphabetical order. Which? customer score is a combined score based on customer ratings of satisfaction with a mattress store and the likelihood of recommending it to a friend. Based on the results of a survey of 1,609 Which? Connect panel members, conducted in October 2023.
Sample sizes for customer score: Bensons for Beds (145), Dreams (197), Furniture Village (61), Ikea (185) and John Lewis (302).
Best online mattress shops
Most high street mattress retailers have an online presence, but there's also a booming industry of direct-to-consumer brands including Emma, Eve and Simba. These brands sell their own-brand 'bed-in-a-box' mattresses online, direct to consumers.
None of these online mattress shops in our survey did badly in our survey but there were were some differences that could turn your mattress-buying experience from a chore into a pleasure.
Which? members can log in to unlock the scores and detailed information on each online mattress shop. If you're not yet a member, join Which? to get instant access.
Table notes: Brands are listed in alphabetical order. Sample sizes: Amazon (54), Argos (35), Dormeo (44), Eve (273), Emma (604), Ikea (99), John Lewis (123), MattressOnline.co.uk (52). Which? customer score is a combined score based on customer ratings of satisfaction with a mattress store and the likelihood of recommending it to a friend. Results based on a survey of 1,807 Which? Connect panel members in October 2023. The survey results were compiled after Eve was bought by Bensons for Beds.
Still stuck on which mattress to buy? Discover the best mattresses for body support and durability in our mattress reviews.
Should you shop for a mattress online or in-store?
If you can, do both. Visiting a store lets you try out mattress materials and different levels of firmness, so it's easier to figure out what works best for you.
Try to lie on mattresses in your normal sleep position for around 10 minutes — it's worth feeling slightly silly to guarantee a good night's sleep.
47% of Which? members bought their last mattress in-store
Around half of mattress buyers visited a store to try out a mattress before buying, while a third said they bought their mattress at least partly because it felt comfortable in the shop.
However, buying online can, in some cases, offer more flexibility — especially if something is wrong with the mattress.
That's because brands such as Emma, Eve and Simba, recognise that their online-only offer limits your ability to try before you buy.
That's why most offer trial periods, some as lengthy as up to 200 nights or even a full 356 days, to give you a better chance to test your mattress. During this time you can usually return the mattress for a refund or exchange – just make sure you read the terms and conditions carefully before buying.
Need more advice before you buy a mattress? Read our how to return a mattress for our tips.
Which brand makes the most comfortable mattresses?
Our robust independent tests can tell you how durable a mattress is, whether it feels warm or cool to sleep on and whether it will last the test of time before you need to replace it.
However, our tests can't tell you how comfortable you'll find a mattress. Comfort is so subjective that we leave it up to you to tell us what you think. We survey mattress owners and ask them about the mattresses they own.
Find out how mattress owners rate brands on comfort in our guide to the best mattress brands.
How we research mattress shops
In October 2023, we asked 3,530 members who had bought a mattress in the past five to 10 years if they were satisfied with the shop they bought it from and whether they'd recommend it to a friend. We combined these ratings to create a customer score for each mattress brand.
We also asked members how they'd rate the shop for quality of advice, range of mattresses, value for money and ease of arranging delivery.
Not yet a member? Join Which? today to get access to the results of our mattress shop survey, plus find out how more than 100 mattresses scored when we put them through our lab tests.
Find out how Dreams, Furniture Village and John Lewis do when it comes to selling furniture, in our guide to the best furniture and homeware shops.
