By clicking a retailer link you consent to third-party cookies that track your onward journey. If you make a purchase, Which? will receive an affiliate commission, which supports our mission to be the UK's consumer champion.
B&Q kitchens review
We put B&Q kitchens through our rigorous lab tests and surveyed Which? members with their kitchens to assess the quality of the units.
B&Q sells a wide range of traditional, contemporary and shaker kitchens under its GoodHome brand.
We assessed two of its kitchens: the GoodHome Caraway and GoodHome Caraway Innovo. They are both flatpack.
The Innovo range was was created specifically for handleless kitchen cabinets.
To see how B&Q compares with other leading brands we reviewed, discover the best and worst kitchen brands according to our analysis
B&Q kitchens overall scores
Our overall scores combine expert lab assessment results and customer survey data from real owners.
Log in now or join Which? to reveal the results for B&Q.
Unit | Overall score | Lab assessment score | Brand customer score | Customer service | How well the kitchen lasted | Visit retailer |
|---|---|---|---|---|---|---|
| GoodHome Caraway Innovo | B&Q kitchens | |||||
| GoodHome Caraway | B&Q kitchens |
Table notes: The overall score is based on the lab assessment of the units (60% weighting) and feedback from our customer survey (40% weighting), which incorporates the customer score, plus ratings for the level of customer service and how well the kitchen lasted. The customer survey was conducted online in February 2023 among 4,378 Which? members who have bought a new kitchen in the past 10 years. B&Q sample size: 133.
We tested 19 kitchen ranges from various brands, giving them an overall score based on their performance in the lab and customer ratings.
The best kitchen we assessed achieved an overall score of 81%. Our five best kitchen suppliers all scored over 75%.
At the bottom end of the table, our lowest-scoring kitchen earned 59%. In fact, eight kitchens from four brands all got scores of less than 70%.
There was one percentage point difference in the overall performance of B&Q's ranges.
For advice on creating a stylish, functional kitchen, read our guide to kitchen planning
B&Q kitchens lab assessment scores
Our expert lab tests are specially designed to test how kitchens will stand up to everyday use.
Log in now or join Which? to reveal the results.
| Unit | Lab assessment score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| GoodHome Caraway Innovo | |||||
| GoodHome Caraway |
Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas - quality of units, loading shelves, drawers and runners and hinges. Ratings are combined to create an overall assessment score.
B&Q's kitchens differed by only two percentage points in their overall lab assessment scores.
Find out how we test kitchens in our lab.
B&Q kitchens customer survey score
We spoke to 133 Which? members with a B&Q kitchen to find out how real owners rate their kitchens.
Log in now or join Which? to find out what B&Q customers told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | |
| Customer service | |
| Quality of cupboards, doors, drawers and worktops | |
| Quality of finish | |
| How well cupboards, doors, drawers and worktops lasted | |
| Value for money |
Table notes: Based on the responses of 133 B&Q customers in an online survey of 4,378 Which? members conducted in January and February 2023. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend.
Our top overall scorer achieved an outstanding score of 86% in our customer survey.
At the other end of the table, some of the brands we assessed scored less than 65% overall – including some two-star ratings.
We also used our reader survey to find the 7 most common kitchen design regrets
How to buy a B&Q kitchen
You can buy B&Q's kitchens direct from its diy.com website, or after an appointment with its design service.
If you choose to buy without a design appointment, you will need to pick the range and finish of your kitchen yourself, as well as the units and storage solutions you will need.
You can fit B&Q kitchens yourself, use their fitting service, or find your own trader to install the kitchen.
Is B&Q kitchen planning free?
Yes, B&Q has a free kitchen planning service to help you design your ideal kitchen. The service includes a consultation with a kitchen planning expert who can provide personalised advice and recommendations based on your space and preferences.
To get started, you can use the B&Q online Room Visualiser where you can create a virtual layout of your kitchen, trying out different layouts, colours and styles. You can also look around its virtual showroom online.
B&Q kitchen installation
Fitting a B&Q kitchen yourself
Both of B&Q’s units come flat-packed. Our labs tried installing both kitchens to assess the ease of the process.
Log in now or join Which? to find out how easy it is to fit a B&Q kitchen yourself.
Does B&Q install kitchens?
Yes. B&Q has an optional fitting service, where the entire process is managed and carried out by B&Q fitters, at an extra cost.
Alternatively, you can buy your fitted kitchen from B&Q and hire your own installer. To find a reliable fitter for your B&Q kitchen, use our free Which? Trusted Traders service.
B&Q kitchen installation cost
To find out how much the average kitchen installation costs in 2024, we consulted the Building Cost Information Service (BCIS) database.
They estimate labour rates based on the current Building and Allied Trades Joint Industrial Council wage agreement and a model of the average kitchen.
They told us that the total cost of labour should be 20-30% of your total spend. Fitting a bespoke kitchen costs 20-35% more than fitting a standard kitchen.
Log in now to or join Which? find out how much you can expect to spend on labour when renovating your kitchen
House type (floor size) | Number of units | Standard kitchen | Bespoke kitchen |
|---|---|---|---|
| Terraced (8sqm) | 8 | ||
| Semi-detached (15sqm) | 12 | ||
| Detached (24sqm) | 16 |
Table notes: Prices includes the cost of stripping your old kitchen, fitting your cabinets and finishing the kitchen. Prices also include VAT. Data copyright RICS 2023, reproduced with permission. Data is correct as of December 2023.
We recommend that you always get at least three quotes from different traders before you start any job, and get a fixed price contract if possible (this means the prices can not go up expect in pre-agreed circumstances).
Which? members can see a full breakdown of how much a new kitchen costs in 2024, including for labour, kitchen islands and worktops.
See our guide to how to work with your trader to find out more money-saving tips
B&Q kitchen ranges and unit sizes
B&Q has two types of kitchen: the GoodHome Caraway and Caraway Innovo. They are both flatpack kitchens.
The GoodHome Caraway comes in seven door styles, including shaker and slab. They typically have a matt finish, although there is one gloss range. The Innovo is a handless kitchen and comes in three door styles and 11 door finishes.
B&Q kitchens come in standard sizes and 50mm and 60mm widths. Note that the Caraway Innovo units are 34mm taller than standard cabinets to allow for the handless design.
B&Q kitchen guarantees
B&Q offers a 25-year guarantee on its GoodHome kitchen cabinets. The guarantee also applies to door and drawer fronts, cabinet panels, cornices, pelmets, plinths, hinges, worktops and drawers.
It excludes appliances (manufacturer specific), taps, sinks, internal and external storage, bins, cabinet accessories, handles, under-cabinet lighting and cabinet hanging brackets.
To find out more, visit the B&Q website
This article uses insights from the Which? Connect panel, collected from research activities with our members. Find out how to get involved