By clicking a retailer link you consent to third-party cookies that track your onward journey. If you make a purchase, Which? will receive an affiliate commission, which supports our mission to be the UK's consumer champion.

27 Aug 2024

John Lewis carpets rated

John Lewis customers have come to expect excellent service – but does this hold true when you're buying carpet? Find out what they think

Paula Flores

John Lewis grey carpet in a period home with armchair

In this article

key information

John Lewis sold carpets through their partnership with The Floor Room, which has now gone into administration.

As such, it is not currently possible to buy a carpet through John Lewis.

If you have made a purchase and you want to find out more, The Floor Room’s administrators are the first point of call for inquiries. John Lewis says that it will 'act as a safety net to make sure they get their money back'.

If you need additional support with a John Lewis carpet order, read our guide on what to do if a retailer goes into administration.

Find out how well John Lewis scores in our latest carpet shop survey of more than 6,000 Which? members.

What do John Lewis customers really think of the quality and range of its carpets, its customer service and whether it offers value for money?

We surveyed owners of John Lewis carpets* to find out just that.

See how other retailers did in our reviews of the best carpet shops.

John Lewis carpets: customer satisfaction

Which? members can log in to unlock our results for John Lewis.

If you're not yet a Which? member, join Which? to see how John Lewis did in our survey.

Carpet quality
Delivery service
Range of carpets available
Value for money
Customer service

Be inspired to make home improvements. Sign up for our Home newsletter – it's free monthly

John Lewis carpet range

John Lewis stocks a number of different carpet brands, including Brintons and Westex, as well as its own range.

Prices range from around £19.99 per square metre for an own-brand twist carpet to more than £99 per square metre for a high-end velvet carpet.

It also sells underlay, with costs between £11.99-£18.99 per square metre.

Interest-free credit is available as an option if you spend more than £1,000. You can spread the cost over 12 months or, if you spend more than £3,000, you can choose to pay over 24 months.

You can view the full range of John Lewis carpets, rugs, and flooring on their website.

John Lewis carpet guarantee

Every range of carpet sold by John Lewis comes with a two-year installation guarantee.

John Lewis delivery and installation service

John Lewis has approved John Lewis & Partners fitters that it recommends to install your carpets.

You'll be offered a free home estimating appointment, at which it will calculate installation costs on the spot. You'll then be able to book in and pay for your fitting.

To see how Which? members rated other leading carpet shops, take a look at our rankings of the best carpet retailers or visit our reviews of popular shops Carpetright and Tapi.

*In November 2021, we surveyed 6,381 people who had bought carpet in the past five years, including 294 John Lewis carpet customers. Customer score is based on a combination of satisfaction with John Lewis as a place to buy a carpet and whether they would recommend it to a friend.

This article uses insights from the Which? Connect panel, collected from research activities with our members. Find out how to get involved