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Broadband down? How to contact your provider
When your broadband service goes down, you can be left burning through your mobile phone's data allowance, trying to figure out what's going on and how to contact your provider. We’ve rounded up all of the key information to make life easier.
The links below will help you check whether broadband from your provider is down in your area. If you need to get in touch with your broadband provider to let them know about a fault, we’ve pulled together all of the necessary contact details for that too.
If your provider tells you there’s no issue, there may be other things you can do to improve your connection – find out how to speed up slow broadband using our guide. You can also find out how to complain about interruptions to your broadband service.
BT Broadband contact details
Check BT Broadband's service status
Call BT customer service: 0800 800 150
Contact BT online support
Read advice on what to do if you think there are BT faults
Twitter: @bt_uk
Facebook: BT UK
Read our review of BT Broadband
Community Fibre contact details
Check Community Fibre's service status
Call Community Fibre customer service: 0800 082 0770
Read Community Fibre's troubleshooting tips
Twitter: @CommunityFibre
Facebook: Community Fibre
EE Broadband contact details
Check EE Broadband's service status
Call EE customer service: 0800 079 8586
Read EE Broadband's troubleshooting tips
Twitter: @EE
Facebook: EE
Read our review of EE Broadband
Hyperoptic contact details
Check Hyperoptic's service status
Call Hyperoptic's customer service: 0333 332 1111
Read Hyperoptic's technical support tips
Twitter: @Hyperoptic
Facebook: Hyperoptic
Read our review of Hyperoptic broadband
Now Broadband contact details
Check Now Broadband's service status
Call Now Broadband's customer service: 0330 332 3050
Read Now Broadband's advice on how to improve slow broadband speed
Twitter: @NOWHelpTeam
Facebook: Now TV
Read our review of Now Broadband
Plusnet Broadband contact details
Call Plusnet customer service: 0800 432 0200
Read advice about Plusnet connection issues
Twitter: @Plusnet
Facebook: Plusnet
Read our review of Plusnet Broadband
Sky Broadband contact details
Check Sky's broadband service status
Call Sky's customer service: 0333 759 3029
Read tips on what to do when Sky internet is down
Twitter: @SkyHelpTeam
Facebook: Sky
Read our review of Sky Broadband
TalkTalk Broadband contact details
Check TalkTalk's broadband service status
Call TalkTalk customer service: 0345 172 0088
Contact TalkTalk Live Chat
Read advice about what to do when TalkTalk broadband is down
Twitter: @TalkTalk
Facebook: TalkTalk
Read our review of TalkTalk Broadband
Utility Warehouse Broadband contact details
Call Utility Warehouse customer service: 0333 777 0777
Read Utility Warehouse's broadband troubleshooting tips
Facebook: Utility Warehouse
Read our review of Utility Warehouse Broadband
Virgin Media Broadband contact details
Check Virgin Media's broadband service status
Call Virgin Media customer service: 0345 454 1111
Read advice about Virgin Media broadband problems
Twitter: @virginmedia
Facebook: Virgin Media
Read our review of Virgin Media Broadband
Vodafone Broadband contact details
Check Vodafone's broadband service status
Call Vodafone customer service: 03333 040 191
Contact Vodafone Live Chat
Twitter: @VodafoneUK
Facebook: Vodafone UK
Read our review of Vodafone Broadband
Zen Internet contact details
Check Zen Internet's service status
Call Zen Internet customer service: 01706 902001
Contact Zen Internet Live Chat
Read how to fix Zen Internet problems
Twitter: @ZenInternetHelp
Facebook: Zen Internet UK
Read our review of Zen Internet Broadband