By clicking a retailer link you consent to third-party cookies that track your onward journey. If you make a purchase, Which? will receive an affiliate commission, which supports our mission to be the UK's consumer champion.
Vodafone broadband review
Our Vodafone broadband customer satisfaction survey reveals how people rated
their home Vodafone broadband service for installation, speed, reliability and
customer support
Vodafone has become one of the better value home broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? satisfaction survey. Our latest customer survey reveals how Vodafone broadband customers rated their Vodafone broadband service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best Vodafone broadband deal for you.
What Vodafone broadband customers told us
Our research showed that Vodafone broadband customers had fairly positive reviews of the service they received.
- 'It provides reliable service at a decent price, although I wasn’t impressed with my price going up mid-contract.'
- 'It provides me with a decent connection. It’s not perfect but I don’t often run into problems.'
Vodafone broadband review
Customer score: 65% (6th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
- Pros
- Cons
- Which? Verdict
| Speed | Reliability | Ease of set up | Value for money | Ease of contacting | Customer service | Technical support | Overall communication |
|---|---|---|---|---|---|---|---|
Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers
Vodafone broadband deals
Vodafone offers fibre broadband and phone packages. Its two superfast deals are widely available, and it also offers ultrafast broadband to customers in certain locations.
Its broadband prices are usually competitive. All packages last 24 months and include unlimited data (although you'll need to pay extra to get a calls allowance).
Vodafone Xtra Broadband is an add-on that includes Apple TV 4K (a TV streaming box), an Apple TV+ subscription and unlimited anytime calls to UK landlines and mobiles.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband
How much is Vodafone broadband?
Vodafone offers a wide range of packages, and it's possible to combine both broadband and mobile services.
You can view the entire range of Vodafone broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Vodafone broadband speeds
Vodafone only offers fibre broadband services. Its widely available partial fibre packages have average speeds of 36Mbps and 73Mbps.
There are also four full fibre deals available to customers in certain areas – these have average speeds starting at 100Mbps and going as high as 900Mbps.
Does Vodafone put up broadband prices every year?
Yes. If you take out a broadband contract with Vodafone, keep in mind that the price of your deal will increase each April.
In July 2024, Vodafone introduced a fixed price increase. Now if you take out a broadband deal with Vodafone, it will increase the amount you pay by £3 per month every spring.
If you took out a deal before July, your contract will include a price increase that is based on the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9%. This means that affected customers saw their bills increase by 7.9% this year.
What is the latest Vodafone broadband router?
Unless you opt to pay extra for Vodafone Pro II, your Vodafone broadband package will come with the Vodafone Intelligent WiFi Hub router, which is supplied free of charge. Vodafone also offers an accompanying smartphone app that lets you manage your router from your mobile. This means you can change your wi-fi password, control when people can get online and even use the 'boost' feature to prioritise speeds for specific devices.
Find out more in our Vodafone Hub review.
What is Vodafone Pro II?
This is Vodafone's premium broadband add-on that you can opt to include with any of its broadband deals. For £10-13 depending on your package (Vodafone Pay Monthly customers are usually given an additional discount), you'll get access to several extras over and above Vodafone's usual broadband service.
- An upgraded router, Ultra Hub, with Wi-Fi 6E compatibility
- A back-up dongle, so you can use 4G services via Vodafone's mobile phone network if there's a broadband outage – 100GB of data is included.
- A guarantee that you'll have reliable wi-fi in every room. One wi-fi extender is included as standard, but up to three more will be supplied if necessary. However, keep in mind that Vodafone's definition of 'reliable wi-fi' is a download speed of at least 10Mbps, despite its fibre services having average download speeds between 38Mbps and 900Mbps
- A dedicated technical support team available seven days a week
Vodafone Pro II commands substantially higher monthly tariffs than its standard deals, so it's worth weighing up whether you'll really need it before signing up.
How to contact Vodafone broadband
Bookmark our Vodafone broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.
Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers.