By clicking a retailer link you consent to third-party cookies that track your onward journey. If you make a purchase, Which? will receive an affiliate commission, which supports our mission to be the UK's consumer champion.
Plusnet broadband review
Our Plusnet broadband customer satisfaction survey reveals how people rated
their home Plusnet broadband service for installation, speed, reliability and
customer support
Plusnet takes pride in its down-to-earth and friendly UK-based customer service, but can its broadband speed and connection reliability match the best broadband companies? Our latest customer survey reveals how Plusnet broadband customers rated their Plusnet broadband service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our full review or use the free broadband comparison service from Which? to find the best Plusnet broadband deal for you.
Find out how much your provider could hike prices with our broadband and mobile price rise calculator.
What Plusnet broadband customers told us
Our research showed that Plusnet broadband customers had fairly positive reviews of the service they received.
- 'It provides a good enough quality service and the internet works most of the time, bar the odd time here and there when it does cut out.'
- 'The broadband wi-fi connection speeds are acceptable without being particularly good.'
Plusnet broadband review
Customer score: 64% (7th out of 13). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.
If you're already a member, log in now, or join Which? today.
- Pros
- Cons
- Which? Verdict
Speed | Reliability | Ease of setup | Value for money | Ease of contacting | Customer service | Technical support | Overall communication |
|---|---|---|---|---|---|---|---|
Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers
Plusnet broadband deals
Plusnet no longer advertises standard broadband on its website, but still offers it along with fibre broadband deals. Average speeds between 38Mbps and 900Mbps are advertised, depending on where you live. Most if its fibre deals don't include a phone line and come with a 24-month contract.
Plusnet doesn't have any usage limits on its packages, although it does manage traffic, prioritising certain content in busy periods.
It usually offers competitively priced broadband but keep in mind that every March, Plusnet puts up its prices. It used to base this on the Consumer Price Index (CPI) rate of inflation, as published in January, plus an additional 3.9%, but customers who take up a deal now will see their price increase by £3 per month each year.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband
How much is Plusnet broadband?
Plusnet offers a wide range of packages, with ultrafast speeds (exceeding 100Mbps) available in some parts of the UK.
You can view the entire range of Plusnet broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Plusnet broadband speeds
Standard broadband packages have an average speed of 10Mbps and partial fibre is available with average speeds of 36-66Mbps, depending on where you live.
In some areas, Plusnet also offers speedier ultrafast packages – these have average speeds of either 145Mbps, 300Mbps, 500Mbps or 900Mbps.
Does Plusnet put up broadband prices every year?
Yes – if you do decide to sign up to a Plusnet broadband deal, keep in mind that it now increases its prices every year. Previous this was based on the Consumer Price Index (CPI) rate of inflation as published in January, plus an additional 3.9% and meant many customers saw their price increase by 7.9% in 2024.
However, customers taking up a contract now will see their price increase by a fixed amount - an increase of £3 per month on March 31 each year.
What is the latest Plusnet router?
Plusnet supplies its Hub Two router free with fibre packages. Our lab tests revealed this router is simple to set up, delivers healthy speeds and powers multiple devices, but isn't compatible with Wi-Fi 6 technology. Find out more in our Plusnet Hub Two router review.
Standard broadband packages come with the more basic Hub One router, which offers a reasonable level of security, but you shouldn't expect very fast transfer speeds.
How to contact Plusnet broadband
Bookmark our Plusnet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.
Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers.