By clicking a retailer link you consent to third-party cookies that track your onward journey. If you make a purchase, Which? will receive an affiliate commission, which supports our mission to be the UK's consumer champion.
Product recall: Black Anker 535 Power Bank is a fire risk
Owners of the Black Anker 535 Power Bank should stop using their device and seek a refund, after a dangerous safety risk has emerged and a recall notice has been issued.
We've covered the full details on the recall as well as what to do if you own this power bank.
Tech tips you can trust – get our free Tech newsletter for advice, news, deals and stuff the manuals don’t tell you.
Which products are being recalled?
- Anker 535 Power Bank (PowerCore 20K) (black colour, model number A1287)
The recall notice is only for some of the black models. But a date isn't provided in the recall notice, so if you own one of the black 535s then your power bank may be faulty.
Why is the black Anker 535 Power Bank being recalled?
According to the Office for Product Safety & Standards, the power bank has a defect that makes it a fire risk.
It says 'A manufacturing flaw may have caused potential defects in some of the power banks.
The negative temperature thermistors (NTCS) may have been misplaced during the production process.
This causes the NTC to press on and damage the battery cell, which can lead to overheating of the power bank'.
We searched Anker's website on February 3, two days after the OPSS issued its recall notice, but we couldn't find any more information about this recall or any acknowledgement of it.
What should I do if I'm affected?
If you own this power bank, you should stop using it in any capacity and seek a refund from the retailer that sold it to you.
If you wish, you can contact Anker at support@anker.com or UK: +44 (0) 1604 936 200. But in the first instance, you should seek a refund from the shop or site that sold it to you.
What are my rights when there's a product recall?
When you buy a product that's later included in a recall notice, you have the right to a refund through the Consumer Rights Act. The retailer that sold you the product should offer a full refund.
If you can show proof of purchase, such as a receipt, bank statement, or online order confirmation, you are still eligible for a refund even if you've already thrown the product away.
Our guide explains more about your rights under the Consumer Rights Act when there's a product recall.
Find a power bank that's efficient and long-lasting by reading our portable power bank charger reviews.
