Second-hand goods

If your second-hand goods aren’t what you expected, you may be entitled to a refund. Whether you can get one will depend on who you’ve bought your items from - a trader or an individual. Read our guides to learn more.

Your rights when buying second-hand goods

If your second-hand goods aren’t good enough, you could be entitled to a refund. But it depends on if you bought your items from a retailer or an individual.

Which?

Regulations

Consumer Rights Act 2015

The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services