Pets and vets

Getting a new pet is an exciting time, but it's important to ask the right questions before you pick your new family member and why it can be stressful dealing with vet care and costs.

I’m unhappy with my vet, what are my rights?

When you buy veterinary care for your animal in the UK, you're protected under the Consumer Rights Act. Which? explains your rights if you're not happy with the service your vet provided.

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I’m not happy with the fees my vet is charging, what can I do?

Vets also have a duty under the RCVS Code of Professional Conduct and the Consumer Rights Act to be open and honest about vet fees. If you think the fees your vet is charging are unfair, you can make a complaint - we explain the process.

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What are my consumer rights when buying a puppy, kitten or other pet?

Buying a new pet should be a fun, exciting experience. Read our tips for questions to ask before purchasing your new family member and find out what to do if things go wrong.

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