Reporting scams
It’s not always clear who you should report a scam to or how to get your money back if you've been scammed. Our guides tell you how to report scams and get your money back.
Template Letters
Letter to complain to your bank about APP fraud under Code
Use our free letter template to complain to your bank about if it is signed up to the Authorised Push Payment Scam Code.
Letter to complain to your bank about APP fraud
Use our free letter template to complain to your bank about APP fraud.
Letter to ask a bank for repayment of a disputed transaction
Your card provider may have a set process for submitting a claim for a refund of a disputed transaction. If it hasn't, you can use this template letter.