Consumer rights issue? Go legal
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docx (16 KB)
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[Your address]
[Company address]
Dear Sir/Madam,
Reference: Claim under Section 75 of the Consumer Credit Act for failure of airline to comply with (EC) Regulation 261/2004
I am writing to you in connection with flight [insert flight number] which I [together with my partner/mother/father/children] was due to travel to [destination] on [date].
These tickets were all purchased using my [insert supplier name] credit card and the total cost of each ticket was [£xx].
[List the other family members on whose behalf you are writing]
The flight was supposed to depart from [airport] at [time], but was cancelled as a result of [insert reason].
Under (EC) Regulation 261/2004, [I/we] opted to take the re-routing option and [my/our] rearranged flight departed from [airport] at [time]
Under the (EC) Regulation 261/2004, [I am/we are] are entitled to:
However, as a result of my flight being cancelled, [I/we] incurred the following additional costs, as evidenced by the attached receipts:
I’ve tried to resolve this dispute with the airline, but they have not refunded my expenses as they are required to do pursuant to Articles 5 and 9(1)(b) of (EC) Regulation 261/2004.
I understand that under section 75 of the Consumer Credit Act 1974, you are jointly and severally liable for their breach of contract.
As I paid for [my/our] flights using my credit card, I hold you liable for this breach of contract and so I am writing to request that the above amounts be refunded.
I look forward to your prompt response.
For convenience, I attach a copy of my ticket(s).
Yours sincerely,
docx (16 KB)
There is a file available for download. (docx — 16 KB). This file is available for download at .
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