Consumer rights issue? Go legal
Our experts will guide you to step by step to achieve the best outcome for you.
Get legal advice£99 for a whole year or £9 per month + a one-off £29 joining fee. (Cancel anytime). Provided by W? Ltd.
doc (57 KB)
There is a file available for download. (doc — 57 KB). This file is available for download at .
[Your address and contact number]
[Company/supplier’s address]
Dear Sir/Madam,
[Reference: order number]
On [date], I bought/placed the above order with you for [item]. The [item] has still not been delivered.
We agreed at the time I placed the order that it would arrive [on date / within timeframe].
Under the Consumer Rights Act you are required to deliver the [item] to me at the agreed time. As I have still not received [item], and it is past the agreed time, I believe you’re in breach of contract.
I made it known to you that it was essential that [item] be delivered to me by [on date / within timeframe].
[Or]
It should have been obvious that delivery of [item] by this deadline was essential.
As it was essential for me to receive the [item] by [date] and it has not been delivered, I consider our contract at an end and will expect you to refund me the full purchase price of [£xx].
Yours faithfully,
[Your name]
doc (57 KB)
There is a file available for download. (doc — 57 KB). This file is available for download at .
Our experts will guide you to step by step to achieve the best outcome for you.
Get legal advice£99 for a whole year or £9 per month + a one-off £29 joining fee. (Cancel anytime). Provided by W? Ltd.