Builders & decorators
When you have work done on your home, it can be more than a little disruptive especially if something goes wrong. To lessen the stress, read our guides to find out how to resolve disputes and get problems fixed as quickly as possible.
Template Letters
Letter to use if your contractor doesn't respond to your complaint
If a contractor has not responded to your initial letter to remedy poor workmanship, you can use this template letter as a follow up.
Letter to complain about builders in Scotland
If you're unhappy with the standard of building work you have received and you're based in Scotland, first speak to your builder and then follow up with this letter.
Letter to complain about builders in England, Wales or Northern Ireland
Use our letter if you’re unhappy with the standard of workmanship you've received from your builder. Always speak to your builder first and follow up with a letter.