Energy

Having problems with your energy bill or are you unhappy with your energy repayments? Our guides can help you find out how to resolve your issue and may even help you exit your contract without paying a penalty charge.

• How to complain about your electricity, gas or energy bill
• Letter to complain if your energy supplier overcharges you

An inaccurate meter reading can have an unwanted impact on your monthly energy bills but you can challenge the readings and complain to your energy provider. Read our guides to find out how to complain about meter problems.

• Do I have to accept a smart meter?
• Letter to complain about an inaccurate meter reading
• I think my energy meter is faulty, what can I do?

Power cuts can be disruptive and inconvenient. If it takes a long time to restore power, you may be due compensation. Find out if you can make a claim for compensation and what to do if you experience multiple interruptions.

• What am I entitled to if there’s a power cut?

When you experience problems with water or sewerage, we know you’ll want to get things fixed quickly - especially if there's no water all at. We explain the complaints procedure for common water problems and your rights.

• I’m having problems with my water, what should I do?
• My water supply's been cut off, can I claim compensation?