FREQUENTLY ASKED QUESTIONS

Common Questions

What is Sky Sport Now?

Sky Sport Now gives you streaming access to 12 Sky Sport and ESPN channels from a host of devices including popular smartphones, selected smart TV’s, tablets and laptops.

With SKY Sport Now you can stream the LIVE Sports action you love online and on the go, as well as a huge range of on-demand content, highlights, stats and more!

You can subscribe to Sky Sport Now on a Week, Month or Annual Pass, and you can cancel at any time before your renewal date.

Sky Sport Now also has select Pay-Per-View Events which are available separately.

How much does each pass cost & what will I have access to?

We have a range of passes all of which gives you 13 channels – Sky Sport 1-9, ESPN, ESPN 2, Sky Sport Select, Sky Sport Pop-up 1, featured content, highlights and more.

Our passes are:

Annual Pass – $499.99 for 365 days of access to Sky Sport Now for a single annual up-front payment - effectively $41.67 per month. The Annual Pass renews automatically after 365 days unless cancelled prior to renewal date.

Month Pass –$49.99 per month with the flexibility to cancel any time – perfect for following a season of your favourite sport as it unfolds. Your Month Pass renews automatically at the beginning of each subscription period, unless cancelled prior to that date. You will be billed and charged for your Month Pass on the same day of each month (e.g. if your Month Pass subscription starts on the 5th then you will be charged around the 5th of each month).

Week Pass – $29.99 for 7 days of access. Perfect for a single event or single weekend of sport. The Week Pass does not automatically renew.

For information on Pass purchases via Apple devices see the Apple FAQs below.

Pay-Per-View – We also have selected Pay-Per-View events which are available as standalone purchases separate from the Week, Month or Annual passes. The price varies for each event.

What is the Annual Pass?

The Sky Sport Now Annual Pass is $499.99 for 365 days of access to Sky Sport Now for a single annual up-front payment - effectively $41.67 per month. The Annual Pass renews automatically after 365 days unless cancelled prior to renewal date.

This is a great pass option for all year-round sports fans who are looking for value.

Watching Sky Sport Now

What devices will the Sky Sport Now app work on?

Sky Sport Now is available to stream on lots of devices and web browsers, so you'll always have a way to watch no matter if you’re at home or out and about. Please note that the recommended streaming devices below are subject to change without notice due to system and technological changes outside of Sky Sport Now’s control.

Sky Sport Now streaming options:

  • PCs and Macs (running IE, Google Chrome, Firefox or Safari)

  • Apple Devices: iOS 12 and above

  • Apple TV (4th Generation)

  • Android Devices (running Android 10 or above)

  • HDMI out from PC/Mac, AirPlay and Android Mirroring are supported if you have a compatible TV

  • Available on Google Chromecast

  • Select Samsung Smart TVs

  • Select Panasonic Smart TVs

  • PlayStation 4

  • PlayStation 5

  • Sony Bravia TVs running Android TV 10+

  • SmartVU SV11

  • TCL Smart TVs running Android TV 10+

  • Nvidia Shield

  • Amazon Fire TV

  • LG TVs (2018 and upwards with WebOS 4.0 as the minimum supported version)

We recommend running the latest operating system on your device, to ensure the best streaming experience.

The following devices are not supported on Sky Sport Now to ensure you have the best possible viewing experience

  • Smart VU SV10

  • TH-32ES500Z

  • TH-40ES500Z

  • TH-49ES500Z

  • TH-55ES500Z

  • Sony Bravia 4K 2015

  • Sony Bravia 4K GB

  • Sony Bravia 2K GB ATV3

  • Sony Bravia 4K GB ATV3

What channels are available on Sky Sport Now?

Sky Sport Now gives you access to 13 channels - Sky Sport channels 1-9, ESPN, ESPN2, Sky Sport Select and Sky Sport Pop-up 1. Sky Sport Pop Up 2 is not available on Sky Sport Now. So please check schedules before signing up.

Are highlights included with passes?

Yes, absolutely, you can catch up on a fantastic selection of highlights from some of the latest games and action on our passes.

What if I miss my sports event? What is Playback?

We think sport is best watched live, but we understand that life sometimes gets in the way and time‐zones aren't always on your side. Sky Sport Now has a handy Playback feature on our devices that lets you scroll back up to 6 hours to watch programmes at a time that suits you. Simply scroll back through the TV Guide on and click play.

You can scroll back up to 6 hours ‐ all programmes that have started in the last 6 hours should still be there for you to watch. Please always check the start date of the programme (not the event, as these times often differ) before relying on this feature. The programme must also have finished before it becomes available on Playback.

If you do miss both the live event and the Playback option, Sky often schedules replays of the big events. Check the programme guide for replays.

Please note that playback and replays may not be available for special or 'pop up' events and our Pay-Per-View passes have replays available for 3 days from the start of the live Pay-Per-View event.

6 Hour Playback is available on all Sky Sport Now devices.

Are replays included with passes or can I record?

There are often scheduled replays of events or matches on channels in the hours or days after the event. Selected replays of big matches are also made on-demand in our Features section. These are included in your pass.

A good way to catch something you have missed in to use the Playback feature. Simply search back through the TV Guide to see what matches are still available. You can scroll back up to 6 hours ‐ all programmes that have started in the last 6 hours should still be there for you to watch. Please always check the start date of the programme (not the event, as these times often differ) before relying on this feature. The programme must also have finished before it becomes available on Playback.

On our Pay-Per-View events you'll be able to watch a replay version of the event for up to 3 days from the start of the live event.

Replay and Playback functionality may not be available for special or 'pop up' events.

Can I watch my Sky Sport Now on more than one computer/device at one time?

With your Sky Sport Now account, you can access Sky Sport Now on multiple devices but you can only stream on one device at a time. If there is more than one device the first device will stop streaming.

Do I have to be a Sky customer to access this service?

You do not need to be a Sky customer. Sky Sport Now is an online sport only offering and can be purchased independently of a Sky subscription, and you do not need a set-top-box

Can I screen Sky Sport Now content in my pub or club?

Sky Sport Now is for personal use only, and is strictly prohibited to be shown in pubs or other commercial outlets. Please contact Sky Business if you need sport in a commercial location.

Can I use my Sky Sport Now overseas?

No, Sky Sport Now is only available for viewing in New Zealand, in order to comply with our broadcasting rights.

If I am a Sky Sport subscriber do I get access to the Sky Sport Now app?

No you will not have access to the Sky Sport Now app. Remember if you're a Sky Sport subscriber you can access Sky Sport 1-9, Sky Sport News, ESPN and ESPN2 on your set‐top box and with Sky Go available on PC/Mac and selected tablets and mobile devices.

PPV Anchor

PPV Anchor

Pay-Per-View

What is Pay-Per-View on Sky Sport Now?

Sky Sport Now brings you select Pay-Per-View events including UFC and Boxing events that are available to purchase through our website. These are one off either UFC or Boxing events that are available for purchase. These events are not included in our Week, Month or Annual Passes. Please note, UFC and Boxing Pay-Per-View events can be viewed on any device compatible with Sky Sport Now. See the Pay-Per-View FAQs below for more detail. All Pay-Per-View events are non-refundable.

How can I buy a UFC or Boxing Pay-Per-View Event?

You can buy Pay-Per-View events on Sky Sport Now by heading to the Pay Per View page on the Sky Sport Now website in the main menu at the top of the page. Select the event you wish to purchase and follow the on screen purchase instructions. Please be aware that you can only purchase a PPV on the website but can watch on all devices once purchased.

How long can I access a UFC or Boxing Pay-Per-View events?

On purchasing a Pay-Per-View event, you will have 2 days from the live event start time to access the content inclusive of replays.

What devices can I watch a UFC or Boxing Pay-Per-View events on?

Pay-Per-View events can be viewed on any device compatible with Sky Sport Now (and provided you have a valid UFC or Boxing Pay-per-view event pass). Note, you can only have one device streaming the event at one time. If you want to watch the PPV event after it has finished, you can find it in the Fight Sports section.

Can I watch a UFC or Boxing Pay-Per-View events while watching other Sky Sport?

We only allow one concurrent stream per Sky Sport Now account. While you can switch between passes you can't watch on more than one stream at a time.

How do I watch the UFC Prelims and Early Prelims?

The Prelims of a UFC event are available to watch via ESPN. Access to ESPN is not included with your PPV purchase, so you must have an active Week, Month or Annual pass at the time of the event in order to access ESPN and view the Prelims. The Early Prelims of a UFC event are not able to be viewed on Sky Sport Now.

PPV Anchor

Stream To TV

Can I watch Sky Sport Now on my TV?

Yes! You can stream Sky Sport NOW on the big screen with Apple TV (4th generation), PlayStation 4, Playstation 5, selected Samsung and Panasonic Smart TVs, Chromecast, selected Android TV devices, Airplay or using an HDMI cable.

More information on compatible devices see the detailed questions below.

Can I use Apple Airplay to watch Sky Sport Now on my TV?

Yes, Sky Sport Now does support AirPlay from your iPhone, iPad or the browser extension on your Mac.

Make sure your Apple TV and device are on the same wireless network.

Or

  • Go to your TV and select the source your Apple TV is plugged into

  • Select a show/movie on your device and press play

  • Press AirPlay (show icon) and select Apple TV

Can I use a Google Chromecast to watch Sky Sport Now on my TV? How do I do this?

Sky Sport NOW supports the following models:

  • Google Chromecast (Version 3 and newer)

  • Selected Android TVs with built-in Chromecast

Follow the three simple steps below:

  • Set up your Chromecast using the instructions supplied by Google

  • Connect your chosen device to the same Wi-Fi as the Chromecast

  • Sign into Sky Sport Now on your device and select the Chromecast icon

Can I use Amazon Fire TV to watch Sky Sport Now? How do I do this?

You can download the Sky Sport Now app on the Amazon Fire TV App store. 

Follow the three simple steps below: 

  • Use the main menu on your Amazon Fire TV to search for the Sky Sport Now app. 

  • Select download to start your download. 

  • Sign in using your Sky Sport Now login details. 

Can I use an HDMI cable to watch Sky Sport Now on my TV?

Yes, follow our step-by-step guide below:

  • Connect the HDMI cable to your laptop.

  • Put the other end into the correct input in your TV.

  • Grab the remote and select the source your laptop is plugged into (i.e. HDMI 1).

  • Your laptop screen should Now be shown on the TV.

  • Open the Sky Sport Now website and go to the Watch Live page, select the Sky channel & press Play.

  • Hit full screen and you're away!

  • No go? You may need to adjust your screen sharing settings (i.e. mirror display or extend desktop) to get the picture.

Can I use mirroring to get Sky Sport Now on to my TV?

Yes, if you have a Samsung device which has the mirroring function and a compatible Samsung Smart TV, you should be good to go.

Make sure your Samsung Smart TV is connected to the internet and the Wi-Fi direct option is on (this is under your network settings)

  • On your Samsung Smart TV, press input and select screen mirroring on the TV's display or the 'all share' input

  • On your Samsung device, go to your menu and select screen mirroring

  • Select your Samsung Smart TV from your list

  • Your device should Now be connected and you should see whatever you're playing on your big screen.

Does Sky Sport Now have a Samsung Smart TV app?

Yes! Samsung Smart TV models made from 2017 onwards, the Sky Sport Now app should appear in the Samsung Smart TV Hub store.

As a result of security improvements to the Sky Sport Now platform, the Sky Sport Now app on Samsung Smart TV models made from 2013 to 2014 will unfortunately no longer be supported. If you do have models from 2013-2014 please remember that you can still watch Sky Sport Now on the big screen, via HDMI cable, Airplay, Chromecast and screen mirroring.

If you're unsure if your Samsung Smart TV is compatible, here's an online guide available to help identify your TV here by using your model number (located on back of your TV):

2020 - T Series Tizen - UA43TU8500SXNZ - Yes

2019 - Q Series - Tizen - QA55LS01RASXNZ - Yes

2018 - N Series - Tizen - UA55NU7100 - Yes

2017 - M Series - Tizen - UA55NU7100 - Yes

2016 - K Series - Tizen - UA55KU6000 - No

2015 - J Series - Tizen - UA55JU6600 - No

2014 - H Series - Orsay - UA55HU6600 - No

2013 - F Series - Orsay - UA55F6100 - No

Pay‐Per‐View events can now be viewed on Samsung Smart TVs.

As a result of security improvements to the Sky Sport Now platform, the Sky Sport Now app on Samsung Smart TV models made from 2013 to 2014 will unfortunately no longer be supported. If you do have models from 2013-2014 please remember that you can still watch Sky Sport Now on the big screen, via HDMI cable, Airplay, Chromecast and screen mirroring.

Can I get Sky Sport Now on my Panasonic TV?

Yes! Great News! The Sky Sport Now is now available on 2019 and 2020 models of Panasonic Smart TVs.

For compatible new TVs the Sky Sport Now app will appear on the top line of the home screen.

For existing TVs, the Sky Sport Now app will appear on the bottom line of the home screen and you'll be able to reposition it much like a mobile phone.

If you are unable to find the Sky Sport Now App you can find it in the Apps Market and install it manually following the on screen instructions.

Compatible Panasonic TVs are:

2021 - JZ / JX - JZ2000 / JZ1000 / JZ980 / JX980 / JX900 - 4K - My Home Screen - TH-65JZ1000Z - Yes

2021 - JX - JX800 / JX700 / JX600 - 4K - Android TV - TH-65JX700Z - Yes

2021 - JS - JS610 / JS600 - FHD/HD - Android TV - TH-43JS610Z - Yes

2020 - HZ / HX - HZ2000 / HZ1500 / HZ1000 / HX950 / HX900 / HX800 / HX700- 4K - My Home Screen - TH-65HZ1000Z - Yes

2019 - GZ / GX - GZ2000 / GZ1500 / GZ1000 / GX880 / GX850 / GX740 / GX700 - 4K - My Home Screen - TH-65GZ1000U - Yes

2018 - FZ / FX - FZ1000 / FZ950 / FX800 / FX780 / FX740 / FX700 / FX640 / FX600 - 4K - My Home Screen - TH-55FZ1000U - Yes

2018 - FS - FS500 - FHD/HD - My Home Screen - TH-32FS500Z - No

2017 - EZ / EX - EZ1000 / EZ950 / EX780 / EX730 / EX640 / EX600 - 4K - My Home Screen - TH-65EZ1000U - Yes

2017 - ES - ES500 - FHD/HD - My Home Screen - TH-32ES500Z - No

Can I get Sky Sport Now on my PlayStation?

If you have a PlayStation 4 gaming console, the Sky Sport Now App is available from the PlayStation store.

  1. Go to the home screen select TV & Video, then press down on the d-pad of the controller.

  2. Choose Sky Sport Now from the list and press the button.

  3. Select 'Download' and press the button.

  4. Press the PS button once to return to the TV & Video screen.

You can sign in with your existing Sky Sport Now login but will need to buy a pass from our website.

If you have a PlayStation 5 gaming console:

  1. Find the app in the Media - All Apps section of the PS5.

  2. Follow steps 2 - 4 as above.

Can I get Sky Sport Now on my Android TV Device?

Sky Sport Now is now available to download on selected devices powered by Android TV with more to come soon. Users of these devices can download Sky Sport Now on Google Play.

These include:

  • SmartVU SV11

  • Sony smart TVs running Android TV 10+

  • Nvidia Shield

  • TCL TVs

    • BeyondTV2 Range

    • Union TV Range

  • Select Panasonic TVs

These require Android TV version 10.0 and above.

Can I get Sky Sport Now on my LG TV?

Going smart on your LG? Love it. You can watch Sky Sport Now on your LG Smart TV, provided it is a 2018 or later model that uses one of the following operating systems:

  • WebOS 4.0

To get the Sky Sport Now app for your LG Smart TV, follow the instructions below:

  • On your remote, click on the ‘My Apps’ button

  • Select the ‘LG Smart World’ or ‘LG Store’ icon

  • Scroll down through the list of apps until you find Sky Sport Now or search for Sky Sport Now in the Smart World store (if you can't find the app, it's likely that the app is not available on your LG TV model)

  • Click on ‘Install’. 

When the app is downloaded, you’ll have the option to launch it. It will also be available in 'My Apps'.

Login with your Sky Sport Now account and away you go!

SPOILER ALERT: LG Smart TV 2020 or later models have a cool standalone feature called “Sport Alerts” that can provide live score updates and game results onto your TV screen. This may appeal to sports fans but please note these alerts can appear while watching 6 hour Catchup, live games utilising the buffer or highlights on Sky Sport Now. To avoid any spoilers, we recommend turning off the Sports Alert feature or use another device. To find out more watch here

Can I get Sky Sport Now on my Hisense TV?

You sure can! You can access Sky Sport Now on selected 2022 Hisense TVs.

These include:

·      2022 - A7H Series Vidaa - 43A7HNZ

·      2022 - A7H Series Vidaa - 50A7HNZ

·      2022 - A7H Series Vidaa - 55A7HNZ

·      2022 - A7H Series Vidaa - 65A7HNZ

·      2022 - A7H Series Vidaa - 75A7HNZ

·      2022 - A7H Series Vidaa - 85A7HNZ

·      2022 - U6H Series Vidaa - 55U6HNZ

·      2022 - U6H Series Vidaa - 65U6HNZ

·      2022 - U7H Series Vidaa - 55U7HNZ

·      2022 - U7H Series Vidaa - 65U7HNZ

·      2022 - U7H Series Vidaa - 75U7HNZ

·      2022 - U7H Series Vidaa - 85U7HNZ

·      2022 - U7H Series Vidaa - 98U7HNZ

·      2022 - U8H Series Vidaa - 55U8HNZ

·      2022 - U8H Series Vidaa - 65U8HNZ

·      2022 - U8H Series Vidaa - 75U8HNZ

How do I access the Sky Sport Now app on my Hisense TV?

  • To access the app on your Hisense TV, simply search the homepage for the Sky Sport Now app. You can then login with your Sky Sport Now account details and you’ll be good to go!

 

What if I need support?

  • If your issue relates to using your Sky Sport Now Account details, you can email our Sky Sport Now customer service team at support@skysportnow.co.nz.

  • For any other Hisense-related device issues, please contact the Hisense New Zealand team via hisense.co.nz/contact-us.

Playstation

How do I get the Sky Sport Now app on my PlayStation?

If you have a PlayStation 4 gaming console, the Sky Sport Now App is available from the PlayStation store.

  1. Go to the home screen select TV & Video, then press down on the d-pad of the controller.

  2. Choose Sky Sport Now from the list and press the button.

  3. Select 'Download' and press the button.

  4. Press the PS button once to return to the TV & Video screen.

You can sign in with your existing Sky Sport Now login but will need to buy a pass from our website.

If you have a PlayStation 5 gaming console:

  1. Find the app in the Media - All Apps section of the PS5.

  2. Follow steps 2 - 4 as above.

Can I buy a Pass on PlayStation?

To watch Sky Sport Now on your PlayStation, you need to buy a pass on the Sky Sport Now website. Once you've done this, sign into the Sky Sport Now app on the PlayStation and you'll be able to watch Sky Sport channels 1 to 9, Sky Sport News, ESPN and ESPN2. Pay-per-view events are sold separately and you'll also need to buy a Pay-Per-View pass on our website.

What controllers can you use for Sky Sport Now on the PlayStation app?

Sky Sport Now works with the PlayStation 3, PlayStation 4 and PlayStation 5 controllers and the Universal remote for PlayStation 4 and 5.

Apple Devices

Is Sky Sport Now on Apple TV?

Sky Sport Now is available for download on Apple TV store for 4th generation models with iOS version 12 or later. See the Apple TV FAQs below for more detail.

Can I buy a Pass on Apple TV, iPhone and iPad?

Week, Month and Annual Passes are available for purchase in the Sky Sport Now App for Apple TV, iPhone and iPad. Our Month Passes on Apple TV, iPhone and iPad are the same as if you purchased it directly through our website and you will be billed monthly.

By contrast, if you purchase an Annual Pass through Apple TV, iPhone or iPad, you will be charged upfront and on a one-off basis (rather than monthly payments) and your Annual Pass will not automatically renew at the end of your 12 months.

You can also purchase the event passes and any available Pay-Per-View events on our website here. These purchases will automatically apply to Apple devices when you sign in next.

How do I load my Sky Sport Now to my Apple Device?

If you already have a pass that you purchased at skysportnow.co.nz, simply sign in to the Sky Sport Now app on Apple TV, iPhone or iPad. You can sign in via the Settings or Buy pages. This will apply your existing passes to your account.

How do I input my promo code for Apple Device?

You can't apply promo codes through the Apple TV, iPhone or iPad Apps. You'll need to visit our website here and select the appropriate pass and enter your promo code to redeem your code. This redeemed code will automatically apply to Apple Device when you sign in next.

I can't find my Month Pass on my Apple Device

The Sky Sport Now app will check your subscription when you launch the app. If the app is running when your monthly pass renews, the pass will show as expired, and you'll need to launch the app again to refresh the subscription. We suggest you sign out, sign in, then restore purchases to find your pass.

How can I cancel my recurring Month Pass with my Apple Device?

If your purchase was made through the Apple TV, iPhone or iPad Apps, and you received purchase confirmation from Apple iTunes, you need to cancel your pass directly with Apple.

Simply follow the steps listed here: https://support.apple.com/en-us/HT202039

How do I get a refund for Sky Sport Now purchases on Apple Device?

If your purchase was made through the Apple TV, iPhone or iPad Apps, you will need to work directly with Apple Customer Service for refunds. Please note that partial refunds are not available. https://getsupport.apple.com/

Who can help me with Apple questions, like set‐up, billing and refunds?

If you have an enquiry relating to the set‐up of, or purchases made through Apple TV, iPhone or iPad, you need to work directly with Apple for support. Apple recommends you complete an email contact form.

Please follow this link

What is Restore Purchase on my Apple device?

Restore maintains access to content you've already purchased, e.g. if you buy a new Apple device, you'll want to ensure your old purchases move across to your account on your new Apple device. To restore iTunes purchases made to your iTunes account go to Settings, select Restore.

Please note, restore is only available on Month Passes.

My Sky Sport Now iTunes purchase isn't showing on Apple Device. What do I do?

Apple allows you to restore your iTunes purchases to your account. Make sure you are signed in to the app with your iTunes credentials that you purchased with. Then go to Settings and select Restore.

What mobile devices will the Sky Sport Now app work on?

For all of our passes, Sky Sport Now is available on the following mobile devices (provided you have the minimum support requirements):

Apple Devices: iOS 12 and above

Apple TV (4th Generation).

Android Devices: 7 and above

We recommend running the latest operating system on your device, to ensure the best streaming experience.

Freeview

Can I get Sky Sport Now on my Freeview device?

Sky Sport Now is now available to download from Google Play on the SmartVU SV11 Freeview Streaming Device.

On all new SmartVUs, Sky Sport Now is set to auto install so you’ll be able to get going straight away.

To access Sky Sport Now, press the ‘Apps’ remote button and select the app from your list of installed apps. If you can’t find it, select ‘Get more apps’ to download it from Google Play.

You’ll also find Sky Sport Now on selected Smart TVs with Freeview. For more details, please refer to information specific to each Smart TV brand.

Sky Sport Fantasy Premier League

What is the Sky Sport Fantasy Premier League?

The countdown to a much-awaited Premier League season has begun and we're about to make it more thrilling for you and your mates! Introducing the Sky Sport Fantasy Premier League. Assemble your dream team and go head-to-head against your friends, family, colleagues, and fellow Sky Sport football fans. The excitement doesn't stop there - it's free to play and we've lined up some great prizes, including a Samsung 4K Smart TV, Samsung Soundbar, Samsung Tablet and a month of Sky Sport.

How do I sign up to the Sky Sport Fantasy Premier League

You’ll need to register for FREE at fantasy.premierleague.com then use the link https://fantasy.premierleague.com/leagues/auto-join/xovihr to join the Sky Sport Fantasy Premier League.

I’m new to Fantasy Premier League, can I get some help?

You can find more information here: https://fantasy.premierleague.com/help

How do I win?

If at the end of the season you sit in either 1st, 2nd or 3rd in the standings and you’re an eligible participant in the competition, you’ll be contacted and awarded a prize.

What can I win?

If you win the Manager of the Month, you’ll win a Month of Sky Sport. If you finish 1st, 2ndor 3rd in the standings and you’re an eligible participant in the competition, you’ll be contacted and awarded a prize.

WATCH ESPN

What is WATCH ESPN?

As a Sky Sport Now customer with an active Sky Sport Now pass, you can access WATCH ESPN from a PC, phone or tablet.

How do I access WATCH ESPN?

For customers using a PC:

  • Go to the Watch ESPN website and put your cursor over the profile avatar in the right-hand corner and click Log In. 

  • Enter your Sky Sport Now Login details (Email address/ Username and Password) and click Log in.

  • You’ll then be asked to type in your First Name and Surname. 

  • Click Update My Account. 

  • Upon successful login you'll be redirected to the Watch ESPN homepage where you can view live streams and play videos. 

For customers using a phone or tablet:

  • Download the ESPN app from the Play Store/ App Store. 

  • Once downloaded, click on Sign Up Later. 

  • On the Select Edition screen, select Australia as your region and click Next. 

  • You can choose your favourite teams otherwise skip the team selection screens until you get to the homepage. 

  • From the homepage, click on the Settings icon (cog wheel) at the top right. 

  • Click on Manage TV Provider and select Sky Sport.

  • Enter your Sky Sport Now login credentials in the next window and click Sign In. 

  • This will take you back to the Settings menu and it should now show TV Provider Sky Sport.

I'm having issues with ESPN, can you help?

If your issue relates to using your Sky Sport Now account details to Sign In to Watch ESPN please try deleting and re-installing the ESPN app and ensuring Australia is selected as region, you can also email Sky Sport Now customer services at support@skysportnow.co.nz or use the Live chat on our website. 

For any other ESPN issues or concerns, you'll need to head to ESPN via the website or on Twitter. 

Can I use ESPN while I'm overseas?

Sky Sport Now customers can only view ESPN content in New Zealand.

Contact Us

You can email customer services, Live chat on our website or follow us on Facebook. See the Contact Us FAQs below for more detail.

How do I get in touch with your Sky Sport Now customer service?

You've got two easy options:

  • Send us an e‐mail to support@skysportNow.co.nz. We monitor from 7am to 3pm weekdays or Live chat online with someone from our customer service team using the live chat link.

Our live chat hours are below:

  • Monday to Thursday 4pm to midnight

  • Friday to Sunday 9am to midnight

Are you on social media?

Yes, we are, and we love hearing from our fans. Just be mindful, we're a small team, and don't have a full time social media manager, so if you need technical help or trouble‐shooting, we recommend the live chat service.

Otherwise, you're welcome to join the conversation over on our Facebook page. We know sport fans are a passionate bunch. All of your feedback is both important and welcome: https://www.facebook.com/skysportnz/

Where is your phone number?

Sky Sport Now doesn't have a customer service phone number. Real people do work here ‐ just get in touch with us via e‐mail or live chat. Our customer service team is well trained to answer any sort of query you may have.

Payments

How do I pay for Sky Sport Now? What are the available payment options?

We accept Visa, MasterCard and American Express credit and debit card payments, plus PayPal. Diners Club and Direct Debit are not available as payment options.

How will it appear on my credit card bill?

The charge appears on your credit card bill as "SKY Sport Now". Please check with your credit card provider if any extra fees apply.

I have accidentally purchased the wrong pass. How do I change or cancel it?

If your purchase was made through our website please email our customer support team at support@skysportNow.co.nz as soon as you can.

For Apple TV, iPad and iPhone App purchases you will need to contact Apple Customer Service for refunds at https://getsupport.apple.com.

How do I update my billing information?

Go to skysportNow.co.nz and Sign In. Then click on the "My Account" link at the top of the page. Next, click on the "Update Billing Information" link. Make the desired changes and then click "Update" to save the changes.

Can I cancel my Sky Sport Now?

With the Annual Pass and Month Pass, if you do not want your pass to renew automatically you can cancel at any time on the ‘My Account’ page on our website or, get in touch with a member of the Sky Sport Now team.

When you cancel a Month Pass or Annual Pass during its term, will not receive a refund of the amount paid. You will be entitled to view Sky Sport Now content for the remainder of your pass and cancellation will take effect at the end of the term.

The Week Pass does not renew so there is no need to cancel.

If you purchased the 12 Month Pass you have signed up for a minimum billing period of 12 months. Unless you have purchased your pass through your Apple device, your pass will auto renew monthly after the 12 month term. Please be aware that you will be obligated to fulfil the entire commitment period of the pass and the service will remain active and bill monthly. If you need to cancel part way through, get in touch with the team at support@skysportnow.co.nz who will review your request on a case by case basis.

If you do not want your 12 Month Pass to automatically renew on a monthly basis after the 12 month period, you will need to get in touch with the team at support@skysportnow.co.nz. Alternatively in your 11th month and any time after that, you can cancel your Pass in the MY ACCOUNT section of our website and your cancellation will take effect from the end of the month in which you cancel. Please note that once you cancel, we cannot reinstate the monthly pass at the 12 Month Pass price and if you wish to continue using SKY Sport Now, you will be required to purchase our standard Month Pass or a new 12 Month Pass at the current market price.

With the new Annual Pass and Month Pass, if you do not want your pass to renew automatically you can cancel at any time on the ‘My Account’ page on our website or, get in touch with a member of the Sky Sport Now team.

When you cancel a Month Pass or Annual Pass during its term, will not receive a refund of the amount paid. You will be entitled to view Sky Sport Now content for the remainder of your pass and cancellation will take effect at the end of the term.

For a pass purchased through an Apple device, you need to cancel your subscription directly with Apple. Simply follow the steps listed here https://support.apple.com/en-us/HT202039.

Please see our terms and conditions for more details. If you have any enquiry about your purchase or account status please email our customer support team at support@skysportnow.co.nz.

I've used some of my Month Pass or Annual Pass and want to cancel. Will I get a refund for the unused time?

We don't refund for any unused days. You can cancel auto-renewal of a Month or Annual pass at any time (see the FAQ above). When you cancel, we won't charge you again. Your access to SKY Sport Now will remain active until the end of your billed month or 365 days for the Annual Pass

Why have I been charged an extra $1 on my Credit Card transaction?

You may see a small additional charge (approx. NZ$1‐2) on your Credit Card transaction. This should only occur if you have just signed up for PayPal or changed the Credit Card associated with your PayPal account. This amount should be reversed within 24 hours.

You should not be charged offshore service margins or transaction fees using PayPal if your credit card is issued by a NZ Bank.

Your Account

I've lost my password, what do I do?

Click the 'forgot password' link on the Sign‐In page and fill in your email address. We'll email a reset password link to you.

Can I reset my password?

To reset your password, go to skysportnow.co.nz and Sign In. Then click on the 'My Account' link at the top of the page. Just follow the instructions for updating your password.

How do I update my account information?

Sign in to your Sky Sport Now account, click on the 'My Account' link at the top of the page, then click 'Update Account Information'. Make your changes and then click the 'Save Changes' button.

How do I update my billing information?

Sign in to your Sky Sport Now account, click on the 'My Account' link at the top of the page. Next, click on the 'Update Billing Information' link. Make your changes and then click 'Update' to save the changes.

I already purchased Sky Sport Now. Why am I being asked to choose another pass?

This will happen if you're not signed in. Click on the 'Sign In' link in the upper‐right corner. Enter your username and password and access your Sky Sport Now. You might also be trying to view a sport that you haven't purchased (for instance Pay Per View when you have bought the Month Pass). To access this, just purchase another pass from our website.

How do I opt in and out of Sky Sport Now communications?

Follow the email preferences link in 'My Account' to update your communications preferences.

What should I do if my e‐mail address is already in use?

It looks like you previously signed up for a Sky Sport Now account. Please click the "Forgot my password" link and follow the instructions to retrieve your password.

Technical

What is the video quality like? Can I watch in HD (High Definition)?

Sky Sport Now uses technology that adjusts to the best available download speed for your connection from 400kbps all the way up to HD 8000kbps depending on your device and connection.

HD (1080p) is available where the stream is 8mbps and above. To check out our video quality, go to our website and try the available highlights.

How much data is this going to use?

The average 2 hour event will be roughly more than 7GB on the best quality, but this changes depending on the quality of streaming you're using. Based on the average broadband plan in NZ, watching the occasional game should be fine but it's probably a good idea to have a good look at your plan and think about how much you're planning on watching, and adjust your data plan accordingly. If you're going to be using your phone to stream on a 3G or 4G network, please be mindful of the data usage.

Will my internet connection be ok?

You'll need a broadband internet connection of 5Mbps or higher, which is less than the national average broadband connection speed to access Sky Sport Now at the highest video quality over Wi‐Fi or Ethernet. If you have a broadband speed of 5.0 Mbps or more and your device meets the requirements outlined in the technical FAQs, you should be able to enjoy Sky Sport Now at the highest video quality (8000kbps HD), but that will depend on other uses of your broadband connection at that time. To measure your internet connection, go to speedtest.net and check your download speed. Remember lots of factors including other internet use in your home can affect video quality and this is a guide only.

What are the minimum system requirements for Windows computers?

The minimum requirements for Windows computers are:

  • Intel Pentium 4 2.33GHz or higher or equivalent AMD processor with a minimum of 2GB of memory and 128MB of video RAM.

  • One of the following operating systems: Windows 8 or Windows 7

  • Microsoft Internet Explorer, Google Chrome or Mozilla Firefox (The current version is supported plus the two previous versions):

  • Video adapter and monitor: Super VGA (1024x768) or higher.

What are the minimum requirements for Mac computers?

The minimum requirements for Mac computers are:

  • Intel Core Duo 1.5GHz with a minimum of 2GB of memory and 128MB of video RAM

  • Mac OS X 10.4+

  • Mozilla Firefox, Apple Safari or Google Chrome. The current version is supported plus the two previous versions.

  • Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about

  • Video adapter and monitor: Super VGA (1024x768) or higher.

Troubleshooting

Why is my video not playing?

Make sure you press play and wait a minute or two for your video to load. If you are on PC/Mac and your video still doesn't play, then your issue might be due to the following:

  • Low Memory ‐ if your computer has less than the minimum 512 MB of memory or you are running many applications at the same time, close all other applications before playing a video.

  • Low Bandwidth ‐ it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.

My internet connection is better than the recommended minimum, but my video is choppy or low quality, how come?

Sky Sport Now features adaptive streaming which dynamically adjusts the quality of video you receive based on the speed of your connection. If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times or other devices sharing your connection) Sky Sport Now detects this and adjusts the quality of the video stream to ensure you can continue viewing content without interruption.

If your video playback is choppy, this may be an issue with your computer's performance. To resolve, please try the following:

  • Make sure your computer is up to date with the latest patches and your video card's drivers are current

  • Disable hardware acceleration as it can cause choppy video playback

  • Increase virtual memory as it can improve video playback

  • Check your anti‐virus or firewall settings to make sure they allow traffic from Sky Sport Now

Typically, poor video quality will be related to one of the following things: Internet bandwidth, CPU utilisation, or local software or network conflicts (i.e. security app or content filtering/traffic shaping.)

If you're experiencing choppy or low quality video with Sky Sport Now on PC/Mac, please make sure you try accessing with different web browsers such as Internet Explorer, Firefox or Chrome.

If you're unsure of how to do any of these things, please consult a qualified computer technician.

Sky Sport Now keeps dropping out on my Samsung TV, what do I do?

There are a couple of things you can do to stop this happening. Firstly make sure you have the latest Firmware on your Samsung TV as you may need to do a software update. Also make sure you have a strong internet connection. If you are still having issues then please contact our support team at support@skysportnow.co.nz and we'll do our best to help you get it sorted.

Alternatively try using Sky Sport Now on another device until we can get it sorted

  • HDMI from your laptop to your TV

  • Chromecast from your tablet or desktop to your TV

  • Mirror from your Android device to your TV

  • Watch on mobile, tablet or desktop

What internet bandwidth do I need for Sky Sport Now?

Please ensure that you, or others on your network, are not downloading music, movies, or games while you are using Sky Sport Now. These activities will consume a large chunk of your bandwidth. Also make sure you shut down any other programs or applications that you have running.

To stream video on Sky Sport Now at the highest available quality you will need a download speed of at least 5.0 Mbps or more. You can use this free online tool to check your Internet connection's speed http://www.speedtest.net. Remember lots of factors including other internet use in your home can affect video quality and this is a guide only.

Despite having a having a fast Internet connection, internet congestion can slow down the delivery of the stream, making it difficult for you to connect, or cause buffering. Often the interruption is temporary. If you repeatedly have problems connecting, please notify your ISP. There are often quick fixes they can make when they learn about your issue.

Closed networks, such as the ones found at university campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

If you are not getting the internet connect speed you require, you may want to consider alternative internet service provider. Click here to find out more about Sky Broadband.

Why am I getting a sluggish/choppy video quality?

If your CPU is running at or above about 75%, you will likely encounter issues such as sluggish or choppy video quality.

To check your CPU usage on:

  • Windows, press the Ctrl+Alt+Del keys simultaneously and then select "Task Manager." Your current CPU usage percentage is displayed under the "Performance" tab.

  • Mac OSX, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you're experiencing high CPU utilization, close any unnecessary applications to help save CPU resources. Also, please check your CPU utilization while the media player is running.

Local Software or Network Conflicts

It's up to you to keep your device secure, but sometimes disabling your firewall, security applications, or antivirus software can help. These applications, e.g., Avast, Norton, McAfee, etc., can affect the video quality of video streaming applications like Sky Sport Now. However, if you do this, make sure you take other steps to keep your device secure.

Annual Pass Price Change

What is the new price of a Sky Sport Now Annual Pass subscription?

From 1 July 2024, the price of Sky Sport Now’s Annual Pass is increasing to $499.99.

Why is the new price of Sky Sport Now Annual Pass increasing?

So we can bring you premium content and sporting events like the  Paris Olympics 2024, Premier League, Formula 1, All Blacks, DHL Super Rugby Pacific, Sky Super Rugby Aupiki, NRL, State of Origin, ANZ Premiership, A-League, Supercars, NBL, PGA, LPGA and more.

Is there another option?

Yes! You can choose our Sky Sport Now Month Pass which costs $49.99 per month  and is charged on a monthly basis.

Alternatively, you can choose a Week Pass, which gives you access to Sky Sport Now for 7 days for just $29.99.

How do I change my pass type?

You can change your Sky Sport Now pass at any time by following these steps:

1.     Sign in to your Sky Sport Now account.

2.     Under Subscription select either ‘Upgrade’ for the Month Pass or ‘Buy Now’ for the Week Pass. (Please note, you won’t be able to see those options if you already have upgraded and downgraded your plan once in the same billing period).

3.     Choose the desired pass, then select Upgrade or Buy Now.

A pass upgrade takes effect immediately. Since Sky Sport Now is a prepaid service, on upgrade you will be charged the difference between what you have already paid for your current month and the balance due for your new plan.

No one notified me about this price increase.

All current Annual Pass customers receive 30 days notice of their Annual Pass renewing. This 30 days notice contains information of the Annual Pass price increase from 1 July 2024.

How will I be billed after the price increase?

You will continue to be billed by Sky Sport Now as usual. Your billing date and primary payment method will stay the same.

I use Sky Sport Now with a discounted promo code – will that still work after the price change?

If you are on a Sky Sport Now promo code, you will still be eligible for the discount. The discount will be applied to the new Annual Pass price if the voucher is in use after 1 July 2024. If you would like to find out your next billing date, log into your account here.

What if I have forgotten my password?

Head to the Sky Sport Now website, click ’Log In’ and follow the instructions to reset your password.

How do I cancel my Sky Sport Now Month Pass?

If you wish to cancel your Sky Sport Now Annual Pass, please follow the steps below:

  1. Login to your Sky Sport Now account

  2. Click on the subscription tab

  3. Head to your Annual Pass subscription and select ‘Cancel’.