Uche P.

I am an experienced, tech-savvy Customer Support and Virtual Assistant professional proficient in clear and effective verbal and written communication, ensuring customer issues and client tasks are well understood and resolved efficiently. I offer live chat support, email support, phone support, and remote assistance services. My expertise extends to managing calendars, scheduling appointments, and handling administrative tasks with precision. I am skilled and experienced in using CRM systems like Hubspot, Zendesk, Intercom, Zoho, and Gorgias to meet customer satisfaction goals. Additionally, I am adept at utilizing project management tools such as Trello, Asana, and [login to view URL] to organize workflows and meet deadlines. As a virtual assistant, I excel in data entry, research, basic graphic design, and social media management. I am proficient in Microsoft Office Suite, Google Workspace, and various productivity tools that enhance remote work efficiency. My ability to multitask, prioritize, and adapt to different client needs makes me an asset in both customer support and virtual assistance roles.