As a bilingual Virtual Assistant with a specialty in SEO, SEM, and copywriting, I bring a unique blend of skills to the table. My expertise in digital ethnography, data analytics, and consumer behavior research is particularly tailored for AI, STEM, and Health companies. With a strong background in software testing, including planning, execution, and evaluation of test plans, I ensure the highest quality in software development using agile SCRUM methodologies. My experience extends to creating user manuals, cataloging and classifying library materials, advising on academic research and citation standards (APA, Chicago, Vancouver), and managing bibliographic databases like Koha. I excel in customer service, handling complaints and requests with active listening and empathy, ensuring customer satisfaction through effective communication channels. I am adept at keyword search management in academic databases and possess financial skills such as cash handling and reporting. My commitment to continuous learning and improvement is reflected in my ability to organize materials under international standards and manage document entries through various modalities.