Dynamic and results-driven Team Lead with experience in guest services, team management, and operational efficiency. Proven track record of leading teams to exceed performance targets in high-pressure environments. Skilled in customer service, problem-solving, and multitasking, with a strong focus on safety and guest satisfaction. Demonstrated ability to improve processes and enhance team productivity. Volunteer with Metro Vancouver Transit Police, contributing to community safety and outreach initiatives. Proficient in English, Hindi, and Punjabi, with certifications in Basic Security Training, First Aid, and Serving it Right.
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