I am currently employed as an accomplished Support Escalation Engineer, skilled in navigating and resolving intricate technical challenges. Proficient in diagnosing and troubleshooting a wide array of issues, I excel in addressing customer support concerns promptly and effectively, Additionally, I hold the esteemed Microsoft Certified Trainer (MCT) designation. Presently, I am actively pursuing new avenues as a Freelance Consultant, aiming to leverage my extensive experience to deliver exceptional results. Also, I am actively seeking opportunities to work as Freelance system administrator or provide technical or soft skills training, leveraging my expertise to empower individuals and organisations alike.