Customer Service Agent for SŨUK

I'm seeking a Customer Service Agent for our digital marketing agency, SŨUK. Responsibilities: - Managing client inquiries: You will be the first point of contact for our clients, addressing their questions and concerns promptly and professionally. - Resolving technical issues: A knack for technical troubleshooting is essential. You will help clients navigate any technical difficulties they may encounter. - Providing account support: You will assist clients with their accounts, ensuring they have a smooth experience with our services. Communication Channels: - Email: You will respond to client inquiries and follow up via email. - Phone: You will handle client calls, providing support and solutions in real time. - Live chat: You will engage with clients on our website, providing instant support to their queries. Skills Required: - Strong Communication Skills: It's crucial that you can express yourself clearly and courteously, both in written and spoken communication. - Technical Troubleshooting Skills: You will need to diagnose and resolve technical issues for our clients. - CRM Software Proficiency: Familiarity with CRM software is essential for tracking client interactions and issues. Ideal candidates should have prior experience in customer service, preferably in a digital or technical environment. You should be patient, empathetic, and able to work under pressure. Your goal will be to ensure high levels of customer satisfaction by providing efficient and effective service.