Airbnb Management and Customer Service VA -- 3

€2-6 EUR/ giờ

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7 tháng trước

€2-6 EUR/ giờ

We are seeking a Virtual Assistant to support our dynamic team remotely. This role is integral to maintaining our high standard of guest satisfaction and operational efficiency across all online platforms. Responsibilities: - Manage guest communications across booking platforms such as [login to view URL], Airbnb, Expedia, VRBO, and direct channels like Gmail, WhatsApp, and Skype. - Liaise with cleaning staff, coordinate maintenance efforts, and ensure all properties are guest-ready. - Conduct market comparisons to position our properties competitively. - Process invoicing, issue quotations, and maintain updated online exposure. - Reply to guest's feedbacks and create actions required to tackle issues detected. - Manage and respond to inbound messages on our Facebook and Instagram accounts, with potential for content creation following training. Requirements: - Excellent spoken and written English. - Ability to learn and effectively use property management software (full training provided). - Experience in phone handling, guest relations, and social media management preferred but not essential. - Proven organizational and problem-solving skills. - Proactive, with a willingness to go above and beyond, understanding that excellence is rewarded. Working Hours: 20 hours per week, averaging 4 hours per day. Possibility of increased work volume depending on business needs and subject to agreement. We value a friendly demeanor and the ability to engage comfortably and effectively with a diverse range of people, ensuring all guests feel welcomed and well-informed. Join us in shaping memorable holiday experiences while growing your career in a promising industry.

Mã dự án: 38220973

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Đã trao cho:

@giselabalseiro

Hi, Kindly sending my proposal for Virtual Assistant. My area of performance will be focused on manage guest communications across booking platforms or direct channels according to your requirements, having a well coordinated work with the team to make sure getting the goals, ensuring properties are guest-ready. Conduct market comparisons for best position among competitors. Process accordingly invoices, quotes, and maintain updated online exposure. Assist and provide an excellent postservice and feedbacks to guests, as follow te procedure for escalations when needed to overcome defects, manage and respond to inbound messages on Facebook and Instagram accounts, and any other tasks as required(e.g. content creation). My 28 years of professional experience and the demostrated efficiency in the good use of time, problem-solving and quality of work makes a big difference and qualify me to be your best decision. I'm ready to join your team Trusting that my profile meets your expectations, Gisela Balseiro

€3,50 EUR trong 40 ngày

0,0

(0 nhận xét)

0,0

79 freelancer chào giá trung bình €4 EUR/giờ cho công việc này

@shielacarttom

Hi, I recently came across your job posting and found it particularly interesting. With experience as a virtual assistant and customer service representative, I am confident in my ability to contribute effectively to your team. My background includes a range of administrative and customer service tasks such as: Managing and updating systems with detailed information Handling inbound and outbound calls Coordinating shift schedules for workers to meet client needs Email management Scheduling meetings using Calendly Processing payments through MYOB Please feel free to reach out with any questions you may have. I look forward to the opportunity to discuss how my background, skills, and certifications can be in line with your team’s goals. Thank you for considering my application. I look forward to your response. Regards, Shiela

€6 EUR trong 40 ngày

5,0

(17 nhận xét)

5,5

@mohamedBJ

Hi I have 5yrs customer service experience and can start right away You can take a look at my reviews for assurance that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you

€4 EUR trong 40 ngày

5,0

(18 nhận xét)

5,1

@abbasifida857

Hi, I am eager to bring my dedication and skills to your team as a Virtual Assistant, ensuring exceptional guest experiences and operational excellence across all platforms. With a strong command of English, organizational prowess, and a proactive approach, I am ready to handle guest communications, coordinate property readiness, and manage social media interactions. My commitment to high standards and willingness to exceed expectations align perfectly with your mission to create memorable holiday experiences. I look forward to contributing to your success and growing in this dynamic role. Thanks, Fida

€2 EUR trong 40 ngày

4,8

(15 nhận xét)

5,1

@Detailwriter

As a determined and responsible worker with a background in commerce, I understand the value of guest satisfaction and efficient property management. My experience as an academic writer requires meticulous planning, excellent research, communication, and problem-solving skills that are directly transferable to your Airbnb management needs. I'm familiar with property management software and can easily adapt to new platforms. I also recognize the importance of maintaining competitive market positioning for your properties. Having worked extensively with comparative analysis in my finance career, I can diligently conduct market research to ensure your listings stand out, attract quality guests, and optimize rates. In conclusion, choosing me would mean leveraging my excellent research skills, experience in property management software, ability to handle guest communications impeccably, proactive problem-solving approach, and unwavering commitment to exceeding expectations. By doing so, we can create unforgettable holiday memories for your guests while growing our careers in this promising industry together.

€4 EUR trong 40 ngày

4,8

(18 nhận xét)

4,7

@MaryannEzzy

Hi There, I am a certified Airbnb/ short-term rentals virtual assistant and property manager. I would assist you with; - Guest communication management ● Pre-arrival messages ● Guest inquiries and support ● Midstay messages to ensure they're enjoying their stay ● Issue resolution ● Recommendations and local insights ● Check out reminders ● Review encouragement - Scheduling of cleaners and maintenance - Social media management - Creating listing - Updating listing - Managing reservations - Managing prices - Adhoc administrative tasks - Sourcing properties for arbitrage Basically, anything that ensures the smooth running of the properties I understand the importance of timely and professional communication in the STR industry and I'm committed to providing exceptional service and ensuring your guests have a positive experience. kindly let me know if you would like to discuss this further. Best regards, MaryAnn

€4 EUR trong 40 ngày

5,0

(6 nhận xét)

3,8

@Lukwence

As an experienced Virtual Assistant, I am confident that I possess the necessary skills and competencies to excel at your project. My proven organizational abilities, excellent time management, and strong communication skills will greatly add value to your daily marketing tasks. I am adept at handling various administrative duties such as managing calendars, handling emails, conducting meetings, and streamlining operations - all while ensuring effective collaboration and high productivity.

€2 EUR trong 40 ngày

4,1

(10 nhận xét)

3,9

@LolaAsh876

Hello, As a highly experienced Executive Virtual Assistant who is well-versed and seasoned in the administrative department I am readily available to work. Being fluent in English and proficient in Microsoft Office I pride myself on providing exceptional customer service with a flexible schedule. I am available 24/7 and committed to going the extra mile to complete tasks accurately and courteously. Why choose me? • Creative • Bubbly • Efficient • Accurate • Extra-fast delivery • Quality assured • Time-saving • Low rates • Complete data security • On-time delivery I am confident that my skills and dedication will be a valuable asset to your team. I am eager to discuss how I can contribute to your project and help you achieve your goals. Please send me a message so we can further discuss your needs. Looking forward to collaborating with you! Best regards, Lorré Ashleigh

€5 EUR trong 20 ngày

5,0

(4 nhận xét)

3,3

@AliAhmad223

As an experienced and dedicated freelancer, I would be an excellent addition to your team as a Virtual Assistant. With exceptional written and spoken English skills, I can effectively manage guest communications on multiple platforms ensuring a high-level of customer satisfaction. My proficiency with various property management software allows me to quickly adapt and maximize efficiency. Not only am I adept at resolving guest issues and responding to feedbacks tactfully, but my research skills allow me to conduct informed market comparisons for strategic pricing. This will guarantee an optimized positioning of the properties across all relevant platforms, ensuring maximum visibility and bookings. Moreover, my experience in social media management presents the added advantage of potential content creation for your Facebook and Instagram accounts. Adhering to strict deadlines is integral to my work ethics - a trait that will perfectly align with your business needs. With my flexible availability for up to 20 hours per week and a willingness to take on extra work when needed, I can ensure that urgent tasks are not only met but exceeded. Trust me to deliver original, timely, comprehensive and quality results while you sit back and grow your industry-leading business.

€4 EUR trong 40 ngày

5,0

(1 nhận xét)

2,8

@FumFuj

Hi, I saw your job post and I know I am fit to do the job as I do have experience being a property manager for short-term (Airbnb and Vrbo) and long-term rental listings. Moreover, I’m diligent, wise, multitasker and tech-savvy! Hope you’ll give me a shot and let me demonstrate my skills. Thank you, and I am looking forward to our future collaboration. Ai

€6 EUR trong 40 ngày

5,0

(5 nhận xét)

2,8

@shaykes

As a seasoned and dedicated professional with over a decade of experience, I have excelled in multiple roles that have continually improved my customer service and administrative skills. My diverse professional background in the medical field has trained me to be detail-oriented, proactive, and efficient; all traits necessary for managing guest communications on various platforms. Furthermore, I understand the importance of a favorable guest experience for businesses like yours, and I have a strong record in delivering exceptional service. My proficiency in written and spoken English is second to none ensuring that guests receive prompt and clear communication which significantly enhances their overall experience. Having worked remotely for many years, I am proficient in utilizing different online tools from property management software to social media platforms. I am more than willing to undergo any necessary training and content creation required for your Facebook and Instagram accounts. My approach to work is always driven by exceeding expectations which aligns perfectly with your company's ethos. Evidently, I possess not only the technical skills and experience you need but also the willingness to learn and go above and beyond, ultimately supporting the growth

€6 EUR trong 20 ngày

4,7

(2 nhận xét)

2,4

@mvsdj

Hope you are doing well! I am sending this to express my intention to apply for the Airbnb Management and Customer service role posted. I have a total of 12 years work experience in operations, 9 yrs of that in client facing teams including performance coaching. Hope to hear from you to further discuss this opportunity.

€6 EUR trong 40 ngày

5,0

(2 nhận xét)

2,1

@engeliberth

Hola! Soy Esperanza, y soy la asistente virtual perfecta para tu empresa. Aunque no tengo experiencia directa en la industria hotelera, puedo asegurarte que mis habilidades como investigadora y asistente virtual pueden desempeñar un papel esencial en mantener tu alta calidad de servicio al cliente. Durante los últimos 6 años he trabajado en un puesto gerencial dentro de una empresa de renombre, donde he adquirido una valiosa experiencia administrativa -algo esencial para el manejo eficiente de tus propiedades. Mi dominio del inglés, tanto oral como escrito, me ayudaría a manejar eficientemente las comunicaciones con los invitados a través de múltiples plataformas, incluyendo Gmail, Whatsapp y Skype. Además, mi habilidad para aprender rápidamente nuevos softwares me permitiría adaptarme fácilmente a los sistemas de gestión de propiedades que utilicen. En cuanto a la gestión de redes sociales, aunque no sea una experta, estoy dispuesta a aprender ya que siempre estoy sedienta de nuevas experiencias. Mientras todo esto sucede, puedes contar conmigo para llevar a cabo tareas como comparar el mercado para posicionar tus propiedades competitivamente, asegurarme de que tu exposición online esté al día y emitir facturas. Conmigo como parte integral de tu equipo podrás enfocarte en el crecimiento del negocio sabiendo que tus propiedades están en buenas manos. No te arrepentirás si decides confiarme este trabajo.ójala podamos trabajar juntos. ¡Espero tu respuesta pronto!

€4 EUR trong 35 ngày

5,0

(1 nhận xét)

1,2

@Sommy360

Why Choose Me? Adaptability: Quickly adapt to your unique business needs and requirements, providing flexible support as your virtual assistant. Attention to Detail: Deliver high-quality work with meticulous attention to detail, ensuring accuracy and efficiency in every task. Communication Skills: Foster clear and effective communication, both internally and externally, to facilitate seamless collaboration and project execution. Reliability: Count on me to meet deadlines, exceed expectations, and consistently deliver results that contribute to your business growth. During my previous role as an executive personal Assistant, I understood the importance of being proactive. In addition to being an expert at calender management, project management, data entry, managing travel arrangements, etc, I've also developed the ability to anticipate roadblocks and create effective alternative plans. My greatest value to any executive is my drive to win, ability to learn fast and work independently, freeing up their time to focus on the needs of the business, ensuring open line of communication while maintaining the highest level of Confidentiality and decreation. Lastly, I'm not just a task performer; I'm a proactive problem solver. When it comes to strategizing for better efficiency and productivity within an organization, let's just say it's my cup of tea! Thank you for your time and consideration. I am looking forward to demonstrating how I can help your company grow more.

€3 EUR trong 40 ngày

5,0

(1 nhận xét)

1,2

@shivamnig123

Hello There, I have read your project description and very excited to work on this project. I have experience in Airbnb. I am a professional data entry operator and having experience in customer support, virtual assistant. I will provide you quality work on time. I am fluent in English both written and verbal. So, kindly give project related details on chat so that I can start ASAP. Best Regards Shivam Nigam.

€2 EUR trong 40 ngày

0,0

(1 nhận xét)

0,0

@cherry094

I have experience in customer service specifically in travel acc, i've experience using GDS etcsuch as Expedia and Booking.com. I am proficient with various customer service platforms like Gmail, WhatsApp, Skype, and familiar with hosting on Airbnb. Your need for a VA to juggle numerous tasks like guest communications, property management, and facilitating maintenance aligns perfectly with my skill set. One of the unique strengths I possess is my ability to easily adapt to new systems and softwares. Although I have not used your specific property management software, I am confident that my experience with different systems makes me a quick learner. Moreover, my organizational and problem-solving skills are proven assets that will contribute to maintaining the operational efficiency you seek. Furthermore, my attention to detail will be an asset in conducting market comparisons aiming to position your properties competitively. Since I have previously worked as content moderator for social media platforms like Facebook and Instagram,socio , I bring a solid understanding of social media management to the table. Therefore, responding to inbound messages and possible content creation on these platforms would be second nature for me. Let's build memorable experiences for occassions your guests while growing our careers together in this promising industry.

€4 EUR trong 40 ngày

0,0

(0 nhận xét)

0,0

@arifbro123

Hello dear, I am very interested for this Job. I have been through such different plateforms where I can manage everything easily, the communication with guest and grabbing the attending towards Hotel. I am here to help into this project.

€4 EUR trong 40 ngày

0,0

(0 nhận xét)

0,0

@Ronekiahglobal

Dear Prospective Employer, IF YOU ARE READING THIS YOU HAVE FOUND THE IDEAL CANDIDATE FOR THE JOB. I am writing to express my strong interest in the Airbnb Virtual Assistant position. With my background in real estate management and passion for customer service. I am confident that my skills and experiences make me an ideal candidate for the job. As an experienced Airbnb Manager, I understand that the core function of the business is excellent customer services as we aim to ensure each guests enjoys their stay and schedules future returns. Based on the nature of the business I understand that courtesy, responsiveness to concerns/complains, efficiency and 24/7 availability are attributes that set you apart from other competitors in the rental business. Also. I have successfully managed various administrative tasks, including check ins and outs, contract drafting and dispatch, billing and invoicing, communicating with prospective and past guests, handling correspondence such as booking and questions etc. Why choose me? *social media savvy *strong attention to detail and *exceptional organizational skills and *ability to adapt quickly *dependable *needs little to no supervision to get task done *exceeds expectations *speaks and writes English fluently *24/7 availability *goes above and beyond to get task done *works well independently and on a team Again, I am excited about this opportunity and look forward to discussing further with you. Sincerely, Ronekia Harper

€4 EUR trong 40 ngày

0,0

(0 nhận xét)

0,0

@arca3dcr

I am very interested in the position, I have extensive experience in answering calls, I have worked in different call centers both in customer service and technical support, I have availability of schedule to be agreed with you and I really want to improve myself, I am in Costa Rica where the quality of the internet connection is very efficient and the electrical failures are very few so I will not have problems of this type

€4 EUR trong 20 ngày

0,0

(0 nhận xét)

0,0

@kalam0100

I have read your project description and very excited to work on this project. I am very interested for this Job. I have been through such different plateforms where I can manage everything easily, the communication with guest and grabbing the attending towards Hotel. I am here to help into this project.

€3 EUR trong 40 ngày

0,0

(0 nhận xét)

0,0

@sr56

I believe I am best candidate for this position since I am passionate about customer service and helping people solve their problems. Skills:- General Admin Appointment setting Effective communication Travel booking Project support Diary Management Research Certificate in Customer Relationship Management. Inbox Management Host online meeting Proffeciency in MS Excel Digital declutter Social media marketing I am eager to undergo training to understand your products and services thoroughly.

€4 EUR trong 40 ngày