Sistema de tickets de atención al cliente para personal interno

Hello, I am interested in your project. Look at my profile. I am expert in these tasks that mention in your project description. I have more than10 years of work experience. Time and budget will be decided after detailed discussion on chat or call. I am hoping for your positive response. Regards

Hi there I propose to implement the following changes to the ticket system: - Add notifications to the profile icon. - Allow changing priority when creating a ticket for both users and administrators. - Include inventory management for IT equipment: Brand, Model, Serial Number, Processor, RAM, and Disk. - Enable assigning tickets to a specific person or backup, and store assignment history. - Save rotations of equipment, including when and to whom it was assigned. - Add an option for insurance status and type of insurance. - Implement stock control for peripherals (Mouse, Keyboard, Mouse Pad) and devices such as iPhones, cell phones, monitors, iPads, etc. - Include ownership information for devices. - Limit access for users to only view their assigned equipment. - Create a private section for the IT department with procedures and instructions, and a public section for users to access necessary policies and instructions. Please go through my profile its 15 years old see the work I did over the years. ---> No Win No Fee means that your satisfaction is my utmost priority. <---- Lets discuss the job details. Moreover, I am willing to start the job and perform tasks without even being hired; it is just to show my commitment to this project. Looking forward to hear from you. Regards Shah

As your project requires a robust and versatile ticketing system, you need a professional with extensive experience in web development, software integration, and user management. Einnovention has successfully completed over 248 projects on Freelancer.com with a 4.9/5 rating. We are not only innovative and flexible but also have an excellent track record and high customer satisfaction rate. Regarding the specific needs of your project, my expertise lies in script creation, database management, web design and development, CMS using WordPress and web API integration. These skills put me in a unique position to deliver the changes you need efficiently and effectively. Not only will I be able to add all the required features such as notifications, priority setting, asset management and control but I will also create a private section for your systems department to store instructional material while enabling employees access to essential policies. Lastly, it's worth noting that our team offers free consultations before hiring as well as unlimited exchanges to ensure absolute satisfaction with the final product. Once the project is delivered, we provide an extended two-week support period at no additional cost. Let's discuss your vision for your internal customer service ticket system further so that we can find the best possible solution for you!

HI! I am an expert web programmer. I have a lot of work experience in Laravel, Codeigniter, PHP, Wordpress, JavaScript, HTML, Vuejs, Reactjs, React Native, and MySQL. I can start right away. I want to discuss this project in detail. Please contact me to discuss more regarding this project. For more details Chat with me

i can do it. 14 years exp. on website design and logo design., wordpress. and php , flutteri can do it. 14 years exp. on website design and logo design., wordpress. and php , flutter

Hi, As an experienced full stack developer with over seven years in the industry, I possess a comprehensive understanding and in-depth command over wide-ranging technologies including Graphic Design, HTML, MySQL, PHP, and Website Design among others. This profound skillset allows me to offer you a holistic solution for your project "Sistema de tickets de atención al cliente para personal interno." Throughout my career, I've delivered more than eighty projects successfully and have garnered a reputation for timeliness and efficiency without compromising quality. I've worked extensively with colossal databases like MongoDB and proficiently handeld AWS services like EC2 and S3. My proficiency in MEAN/MERN Stack is compatible with your project requirements, especially considering the need for Node.JS, MongoDB, Express JS. Rest assured that adding notificiations on the profile icon, incorporating the ability to change ticket priority for users and administrators, managing inventory control including precious tech-requisites like iPhones, cellphones, monitors and iPads would be efficiently accomplished. Moreover I understand your need for restricted user access and confidential data management. Additionally my familiarity with various version controls including GIT serves as an asset while managing perpetual changes. Let's make this project a grand success together. Thanks...

Hola , mi nombre es Matías y me encantaría ser el encargado de realizar los cambios en su sistema de tickets. Como analista de sistemas y con más de ocho años de experiencia en programación, cuento con todas las habilidades tecnológicas necesarias para llevar a cabo este proyecto de manera exitosa. Una de las principales ventajas que ofrezco como profesional es que estoy totalmente familiarizado con muchas tecnologías específicamente relevantes para lo que necesita. Desde el diseño de bases de datos SQL y NoSQL hasta idiomas como PHP, HTML y JavaScript, puedo adaptarme fácilmente a cualquier desafío que su proyecto presente. Además, tengo un sólido conocimiento en la creación de sistemas seguros y eficientes, lo cual considero crucial para manejar correctamente toda la información confidencial, como los historiales de asignación y la seguridad del inventario. Justamente uno de mis puntas fuertes es esto: El manejo seguro y eficaz de datos confidenciales. Creo firmemente que la comunicación fluida y constante con el cliente es clave para entregar un trabajo óptimo; por ello ofrezco una atención personalizada y disponibilidad a través de todo el proceso del proyecto. En resumen, soy un profesional confiable que puede ajustarse a sus necesidades técnicas sin olvidar la importancia del servicio al cliente. Estoy emocionado por poder trabajar juntos et alcanzar todas sus metas con este proyecto. ¡Espero tener noticias suyas pronto!

Hello, I understand that you're looking to enhance your ticket system by adding new features such as notifications, priority changes, and detailed equipment tracking. I can help you implement these changes efficiently, ensuring that both users and administrators have the tools they need to manage tickets and equipment seamlessly. By adding the ability to assign and track equipment like computers, mobile phones, and peripherals, you can streamline the process of managing and monitoring assets. Each item will include essential details such as brand, model, serial number, and user assignment, with history logs to track changes and rotations. Administrators will have full control, while users will only see their own assigned equipment. Additionally, the inclusion of an insurance option and stock control for peripherals ensures better inventory management. I will also create a private section for your system’s team to store internal procedures and instructions, with a public section accessible to all users for necessary policies and guidelines. Let's work together to implement these improvements, boosting both efficiency and user experience. Best Regards, Dotgix Technologies

Hola Soy desarrollador con amplia experiencia en Sistemas, dispongo de un modulo de tikets contactame y charamos.

GRACIAS POR ESCRIBIR - TENGO UNA OFERTA PARA USTED- SITIO WEB Puedo desarrollar su sitio WEB a la perfección, mediante la plataforma WORDPRESS y con ayuda de Plugins y temas profesionales podemos lograr que su WEB sea atractiva a la vista y de buen manejo, que sea llamativa a simple vista. ESCRIBAME para poder enseñarle trabajos y dialogar mejor de sus requerimientos, podemos ofrecerle un presupuesto acorde a sus necesidades y requerimientos específicos, por eso es importante comunicarnos. Podemos desarrollar un BRIEF sin compromiso alguno, para que usted vea de manera detallada lo que le ofrezco, como lo desarrolló y ajustar el cronograma de entrega de avances, es un proceso en el cual le enseñamos modelos ´previos en los cuales nos basaremos para elaborar su WEB y que usted obtenga lo que espera. Entrego total acceso a su página WEB, HOSTING y DOMINIO por 1 año con transferencia ilimitada, WEB de fácil manejo y de fácil actualización. SALUDOS, estaré esperando su mensaje.

Hola mucho gusto soy Ingeniero en Sistemas con amplia experiencia en desarrollo y diseño de aplicaciones web, incluyendo plataformas completas. Cuento con experiencia trabajando con varios lenguajes de programación, entre ellos PHP (Laravel y Codeigniter), C#, .NET, React, Java, JavaScript, Phyton y Ruby on Rails. Además, como DBA, tengo habilidades en la gestión de bases de datos como SQL, Oracle y MySQL, realizando consultas complejas, transacciones, procedimientos almacenados, esquemas y Triggers. Agradezco mucho su tiempo y quedo a disposición para cualquier consulta o duda que pueda tener, será un gusto atenderle.

Buenas! Si actualmente no tiene un sistema de gestión de tickets, recomiendo realizar la implementación de Redmine, el cual es un sistema que con algunas adaptaciones se puede utilizar para lo que necesitas. El único requisito es que tengas una VM, servidor dedicado o similar en el cual poder realizar la instalación, de no contar con dicho servidor puedo encargarme de configurar una nueva instancia para ud en un servidor compartido y acordar un plan de pago mensual competitivo. En cambio si el sistema ya está hecho y hay que realizar modificaciones, no tendría problemas en aplicar las mismas ya que tengo conocimientos y experiencia en desarrollo de sistemas de gestion en PHP (Yii, Laravel, Symphony), NodeJS (Express), Angular, VueJS,. Por cualquier duda, puede consultarme, saludos!

Hi There Diego R., Good afternoon! ⚡⚡⚡I HAVE READ ALL YOUR REQUIREMENTS VERY CAREFULLY AND UNDERSTOOD WHAT YOU WANT.⚡⚡⚡ As a top developer with extensive experience in PHP, Graphic Design, Website Design, MySQL and HTML, I can provide the precise results you're seeking for. For over 8 years, I have developed numerous projects focusing on enhanced user experience and performance optimization. ✔ Expertise and Experience: 8+ years of hands-on experience in PHP, Graphic Design, Website Design, MySQL and HTML to deliver high-quality solutions. ✔ Efficiency: Streamlined development processes to save time and reduce costs. ✔ Scalability: Solutions designed to grow seamlessly with your business. ✔ Reliability: Robust implementations to minimize downtime and ensure optimal performance. ✔ Customization: Solutions tailored to your specific needs and objectives. ✔ Ongoing Support: 6+ weeks of support and maintenance to ensure your project runs smoothly. I will share my past work in the chatbox. I am eager to contribute my expertise to your project. Looking forward to your reply. Best regards,

Hola amigo, soy Desarrollador Full Stack tengo muchos años de experiencia en desarrollo a medida utilizando buenas practicas y codigo de vanguardia, puede ver mis trabajos en mi perfil de freelancer: https://www.freelancer.com/u/vw7256831vw, trabajo con php 7, mysql, postgtres, javascript, firebase, angular, flutter, React, java, C# entre otros. puedo hacerle la aplicacion a medida que usted necesita segun sus requerimientos, su codigo sera limpio y entregado en cuenta de control de versiones git para el resguardo del codigo fuente, ademas de que contara con el respectivo soporte una vez culminado el trabajo de desarrollo, escribame para conversar ó concertar una cita para que afloren mas detalles sobre su proyecto.

Hola hola, he visto el documento Me podrias decir en que esta construido? si han usado algun framework o algo? segun veo en las tags dice solo PHP pero bueno, para poder darte un mejor estimado de dias seria bueno saber en que esta construido un saludo!

Hi Diego R. I am Leo Yeung from Hong Kong who has over 8 years of experience in Software development. I'm really pumped about this opportunity! I have checked your job description for Sistema de tickets de atención al cliente para personal interno. I recently led a project with similar challenges and nailed it. I am very proficient in Website Design, PHP, MySQL, Graphic Design and HTML, and I'm ready to bring my skills and energy to your project. I can deliver you 100 % satisfied result within your deadline. I would be delighted to have a brief chat to discuss the project further. Thank you for considering me for this opportunity, and I look forward to working together with you on this project. Let's achieve your goal together! Best regards, Leo Yeung

Estimado, buenos dias. Me interesaria conocer mas sobre su proyecto y cual es la estructura actual para tener una idea mas solida sobre el trabajo a realizar, en primera instancia este seria un paso inicial beneficioso para ambas partes. Por otro lado, cuento con experiencia en PHP, MySQL y Diseño grafico, son algunos de los skills que buscan, adhiero que nos encontramos en el mismo partido de BSAS por lo cual, de ser necesario se prodria pactar una reunion presencial para analizar avances y cambios de forma mas dinamica. Espero hayan leido mi propuesta, gracias por su tiempo. Saludos. Diego Pestorich.

Hi there, I am confident that I can help you enhance your customer service ticketing system by implementing the required features. I will add profile icon notifications, allow ticket priority changes for both users and admins, and introduce a detailed system for tracking IT equipment like brand, model, serial number, processor, RAM, disk, and assignment history. Additionally, I will ensure the ability to rotate and track equipment assignments, add insurance options, and include stock management for items like mice, keyboards, and phones. I will also create a private section for IT staff to manage procedures and instructions, while ensuring a public section for all users to access necessary policies. Admins will have full control over the system, while users can only view their assigned equipment. I am ready to deliver these enhancements efficiently and meet your needs. Best Regards, Muhammad Arshad

As a seasoned technology professional with a focus on PHP, UX, software systems, and more, I believe I can offer the comprehensive solutions necessary for your Sistema de tickets de atención al cliente para personal interno project. I understand firsthand the importance of efficient ticketing systems in managing internal services, and I'm excited to implement the essential features you've requested. In terms of experience, I have a proven track record of success in building user-friendly systems that meet the clients' unique needs. This includes designing fluid interfaces like the proposed notification icon and the ability to change ticket priorities. Additionally, my familiarity with database management would help in creating and maintaining a robust system that logs data like equipment rotation history and prior assignments. And speaking about stock control, my capacity to manage large amounts of information means that not only will we be able to track each device's brand, model, IP address, etc., but we'll also incorporate user-specific visibility so they only see their assigned equipment. No matter how complex the request may seem, I'm confident in my ability to transform it into a successfully functioning reality. Let's work together on this venture to improve your customer service system!

Hola, Soy un desarrollador experimentado en PHP y MySQL con un sólido historial en el diseño y personalización de sistemas de tickets, y estoy seguro de que puedo implementar los cambios detallados en tu proyecto de manera eficiente y profesional. Estoy disponible para comenzar de inmediato y estoy emocionado por la posibilidad de colaborar contigo para llevar a cabo estas mejoras en tu sistema de tickets. Espero poder trabajar contigo pronto.