AI-Powered SMS & Email Chatbot for Customer Support

seeking an experienced developer to create a conversational AI chatbot that will communicate with our clients via SMS and email. The chatbot will provide real-time updates on the status of their marketing campaigns and interact with clients throughout the entire process. Project Scope: Chatbot Development: Build a conversational AI chatbot using Dialogflow or a similar platform. Design the chatbot to understand and respond to client inquiries about their campaign status. Implement natural language processing to handle various client inputs effectively. SMS Integration: Integrate the chatbot with Twilio (or equivalent SMS gateway) to send and receive text messages. Ensure reliable delivery and receipt of SMS messages globally. Email Integration: Set up email functionality using SendGrid (or similar service) to send automated email updates. Enable the chatbot to trigger emails based on specific client interactions or campaign milestones. Backend Development: Develop a backend server using Node.js with [login to view URL] or Python with Flask/Django. Handle API integrations, database connections, and business logic. Connect to our existing CRM or database to fetch and update client and campaign information. Personalization: Implement features to personalize communications, such as using client names and specific campaign details. Schedule automated updates and allow clients to request updates at any time. Compliance and Security: Ensure compliance with data protection regulations (e.g., GDPR, CAN-SPAM Act, TCPA). Implement secure data handling and storage practices. Provide opt-out options in all communications. Testing and Deployment: Thoroughly test the chatbot for reliability, accuracy, and user experience. Deploy the chatbot to a scalable hosting environment (e.g., AWS, Google Cloud, Heroku). Provide documentation and training for our team. Deliverables: A fully functional AI chatbot integrated with SMS and email capabilities. Source code with clear documentation. Deployment scripts and instructions. Post-deployment support and maintenance for an agreed-upon period. Skills Required: Proven experience in AI chatbot development using platforms like Dialogflow, IBM Watson Assistant, or Microsoft Bot Framework. Proficiency in Node.js or Python and frameworks like [login to view URL], Flask, or Django. Experience with Twilio, SendGrid, or similar SMS and email services. Knowledge of API development and integration. Familiarity with databases (SQL or NoSQL) and CRM systems. Understanding of data protection laws and best practices in security. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to meet deadlines. To Apply: Provide a brief overview of your experience relevant to this project. Share examples or case studies of similar projects you've completed. Outline your proposed approach and timeline for the project. Include your rate or a project cost estimate. Let us know your availability for a brief interview or discussion. I want to creative, efficientl client communication. By enhancing our client notifications through this AI chatbot, we aim to provide even better service and transparency throughout our marketing campaigns. Additional Information: Project Timeline: We aim to start the project as soon as possible and are targeting a completion date within 5 business days. Budget: Our budget for this project is $300 Communication: We prefer regular updates via [preferred communication channels, e.g., email, google meet, Zoom]. Preferred platforms or technologies include Twilio. SendGrid Include Dialogflow to track and report on campaign performance and client interactions.