Sales-Oriented Customer Service Chat Representative
$2-8 USD / giờ
Customer Service Sales Representative (Chat Support)
A Customer Service Sales Representative is responsible for providing exceptional service to customers while driving sales and meeting company targets. This role involves assisting customers with inquiries, processing orders, resolving complaints, and upselling products or services that meet the customers' needs. The representative must combine strong communication skills with a deep understanding of the company’s products or services to effectively drive customer satisfaction and revenue growth.
Key Responsibilities:
Must speak Spanish fluently and English
Customer Service:
Provide high-quality support to customers via phone, email, chat, or in person.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Troubleshoot and resolve issues, escalating to management if necessary.
Maintain a customer-centric attitude, focusing on customer satisfaction and loyalty.
Sales:
Actively sell products or services by identifying customer needs and recommending appropriate solutions.
Upsell or cross-sell additional products/services to enhance the customer experience and drive sales growth.
Process orders, returns, and exchanges while maintaining accuracy and efficiency.
Meet or exceed sales targets and key performance indicators (KPIs).
Product Knowledge:
Stay up-to-date on company products, services, pricing, and promotions.
Educate customers on product features, benefits, and usage to encourage purchasing decisions.
Maintain knowledge of competitors’ offerings to provide better customer comparisons.
Data Entry & Record Keeping:
Accurately input customer information, transactions, and feedback into the company’s database.
Track and document customer interactions and sales metrics.
Collaboration:
Work with team members, managers, and other departments to resolve customer issues and ensure smooth service.
Provide feedback to the sales or product development teams based on customer suggestions and complaints.
Follow-Up:
Follow up with customers to ensure satisfaction and repeat business.
Send order confirmations, product updates, and marketing information as necessary.
Administrative Duties:
Maintain customer records, update contact information, and track service requests.
Assist in the preparation of reports and presentations related to sales and service metrics.
Skills and Qualifications:
Communication Skills: Strong verbal and written communication skills, with an ability to engage customers and explain product details clearly.
Sales Abilities: Persuasive and proactive in identifying opportunities for upselling or cross-selling.
Problem-Solving Skills: Ability to handle challenging customer situations and resolve issues effectively.
Customer Focus: A passion for helping others and creating positive customer experiences.
Technical Proficiency: Comfortable with customer service software, CRM systems, and other digital tools.
Time Management: Ability to manage multiple tasks efficiently in a fast-paced environment.
Team Player: Collaborative with colleagues to achieve company goals.
Attention to Detail: Accuracy in processing orders, maintaining customer records, and addressing concerns.
Experience: Previous experience in customer service or sales is often preferred.
ID dự án: #38963642
Về dự án
25 freelancer chào giá trung bình $7/giờ cho công việc này
Hello mias46, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Copywriting, Marketing Lets connect in chat Thêm
Greetings! Your project description caught my attention "Sales-Oriented Customer Service Chat Representative", and I've taken the time to thoroughly review it. With my expertise as a skilled Social Media Marketing Mana Thêm
Hi there, I have 12 years of sales and freelancer experience. I have handled a chat/phone sales support from where i was making $4-5k sales per day by doing support and upsell to customers who are visiting our webs Thêm
Hello. I read your requirement i will do that. Please come on chat we will discuss more about this. I will waiting your reply
Dear [Client], I am excited to apply for the role of Customer Service Sales Representative. While I may not have advanced communication skills in English or anything but I will try my best and I don't have any skills Thêm
I have taken parts in so many projects like this and trust me I'll be the best person you would ever want to work with
Hello, I am Madheswari, a passionate and results-driven customer service professional with strong communication skills in English. Although I’m currently improving my Spanish fluency, my experience in customer service, Thêm
Hello. I read your requirement i will do that. Please come on chat we will discuss more about this. I will waiting your reply
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hola mi nombre es angela, me considero la persona adecuada para esta oferta ya que tengo mucha esperienca en atencion al cliente, soy una persona responsable y muy organizada
With a cross-functional background in industrial engineering, the skills I bring to the table extend beyond just effective customer service. My experience in analytical thinking, data analysis, and process optimization Thêm
Good evening, I am thrilled to apply for the Customer Service Sales Representative (Chat Support) position. Fluent in both Spanish and English, I bring a passion for delivering exceptional customer experiences while ac Thêm
