Victim Support is committed to ensuring this website is accessible to everyone. Being \u2018accessible\u2019 is one of the core values<\/a>\u00a0that guide our work.<\/p>\n<\/div> If you need help using the Victim Support website, there are changes you can make to your mobile (smartphone), tablet or computer.<\/p>\n You can\u00a0find information on making your device easier to use<\/a> on the AbilityNet website. However, please note that AbilityNet may change the urls from time to time causing some of the below links to go to an error page. We do our best to update them but if this happens, you can also check the AbilityNet homepage<\/a>.<\/p>\n The guide covers many different ways to adapt settings to suit your needs. It\u2019s divided into the following different areas:<\/p>\n Here are some solutions to help you see websites and applications more clearly.<\/p>\n Making the text larger<\/a><\/p>\n Magnifying the screen<\/a><\/p>\n Making your mouse pointer easier<\/a><\/p>\n Changing your colours<\/a><\/p>\n If you are deaf or have hearing loss, there are different ways that your computer, mobile or tablet can be adapted to help you.<\/p>\n Hearing options on\u00a0your computer<\/a><\/p>\n Avatars \u2013 digital signers<\/a><\/p>\n There are different ways to make your keyboard and mouse easier to use.<\/p>\n Make your mobile or tablet easier to use<\/a><\/p>\n Make your computer easier to use<\/a><\/p>\n Using your keyboard instead of a mouse<\/a><\/p>\n Make your device easier to use with different tools and techniques.<\/p>\n Changing your fonts<\/a><\/p>\n Making your device talk to you<\/a><\/p>\n Talking to your device<\/a><\/p>\n<\/div><\/div><\/div> We are actively working to increase usability and accessibility of our website. The site is compliant with the World Wide Web Consortium\u2019s (W3C)\u00a0Web Content Accessibility Guidelines (WCAG) 2.0<\/a>\u00a0level AA.<\/p>\n All images and images of buttons have an appropriate alt text for people using screen readers. In some case, there is also a title text to improve usability on the site. Decorative images should have null alt=\u201c\u201d\u00a0and won\u2019t be announced by screen readers.<\/p>\n We aim to provide captions on all our own YouTube video content. When we want to share other individual\u2019s or organisations\u2019 video content, if the YouTube video has not been accurately captioned, we will provide a link rather than embed the video on a page.<\/p>\n If you would like a document or publication in an alternative format, please email webadmin@victimsupport.org.uk<\/a><\/p>\n We offer a live chat service for people affected by crime. This service is delivered through third party software, WhosOn. Currently there are limited customisation options available on this platform. We will be working with the supplier to find ways to improve accessibility and customisation.<\/p>\n This site has links to resources on other websites. While we do our best to check the content on these links is relevant, appropriate and accessible, we cannot guarantee that it will be at all times.<\/p>\n<\/div><\/div><\/div> Victim Supported have partnered with interpreting service SignLive, so deaf and hearing-impaired people can contact us using British Sign Language (BSL). You can find out more here<\/a>.<\/p>\n<\/div><\/div><\/div> Relay UK<\/a>\u00a0is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone. You can contact any number through Relay UK, including any Victim Support service.<\/p>\n What Relay UK is<\/strong><\/p>\n If you are deaf, have hearing loss or are speech impaired,\u00a0Relay UK<\/a>\u00a0can connect you to a relay assistant to make a phone call. The relay assistant can:<\/p>\n It\u2019s free to use the Relay UK service. You will only pay your normal charges for any calls you make. Check with your phone provider for more details.<\/p>\n Using the Relay UK app<\/strong><\/p>\n Relay UK works through an app on your smartphone or tablet. Once you have downloaded it, you will need to link your number to it and tell the app how you would like to use the service.<\/p>\n Find out more about Relay UK and download the app<\/a>.<\/p>\n<\/div><\/div><\/div> If you have any issues using the site or would like to make suggestions on how the site can be more accessible, please email\u00a0webadmin@victimsupport.org.uk<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/i><\/i><\/span>Help using this site<\/span><\/a><\/h4><\/div>
Vision<\/h3>\n
Hearing<\/h3>\n
Motor<\/h3>\n
Cognitive<\/h3>\n
<\/i><\/i><\/span>Accessibility statement<\/span><\/a><\/h4><\/div>
Images<\/h3>\n
Rich media (embedded YouTube videos)<\/h3>\n
Exceptions<\/h3>\n
Alternative document formats<\/h4>\n
Live chat<\/h4>\n
Links to other sites<\/h4>\n
<\/i><\/i><\/span>Contact Victim Support using British Sign Language (BSL)<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Contact Victim Support through Relay UK<\/span><\/a><\/h4><\/div>
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<\/i><\/i><\/span>Feedback<\/span><\/a><\/h4><\/div>