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File an insurance claim FAQs

You must have one of our device protection options that includes insurance on your line to file a claim for your device if it's lost, stolen or damaged. If you're not enrolled in one of the Verizon device protection options that includes insurance and you have a lost, stolen, or damaged device, refer to our Repair or replace mobile devices FAQs .

To upgrade your phone, go to your Device overview in My Verizon.

 

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