Legal Notice

This website – www.vdl.lu – and the content hereof are the property of the City of Luxembourg municipal administration (hereinafter referred to as "we", the "City" or the "City of Luxembourg"). It is published by the City's Service Communication et relations publiques – CRP) (Communications and Public Relations Department) and hosted by its Service Technologies de l'information et de la communication (Information and Communications Technology Department).

The City also publishes on the internet:

• onsstad.vdl.lu;
• citybiblio.lu;
• maps.vdl.lu;
• form-server.vdl.lu; and
• the "cityapp – VDL" mobile app (hereinafter referred to as "cityapp").

In addition, the City maintains accounts on the following social media platforms:

• Facebook
• Instagram
• Twitter (now known as "X")
• LinkedIn
• Youtube
• Tiktok

This Legal Notice applies to all of the aforementioned websites and platforms, save for a few exceptions, which are set forth below.

vdl.lu is published in English, French and German, except for legal documents and job-vacancy announcements, for which French is the official language of publication. Only the French version is binding. We make every effort to publish all information simultaneously in the three languages mentioned above. However, the City of Luxembourg may not be held liable if content is unavailable in English or German.

onsstad.vdl.lu is published in French and German. Only the French version is binding. We make every effort to publish all information simultaneously in the two languages mentioned above. However, the City of Luxembourg may not be held liable if content is unavailable in German.

citybiblio.lu is published in French, English and German. Only the French version is binding. We make every effort to publish all information simultaneously in the three languages mentioned above. However, the City of Luxembourg may not be held liable if content is unavailable in English or German.

maps.vdl.lu is published in French, English and German. Only the French version is binding. We make every effort to publish all information simultaneously in the three languages mentioned above. However, the City of Luxembourg may not be held liable if content is unavailable in English or German.

The forms on form-server.vdl.lu are published in English, French and German.

The cityapp mobile app is published in English, French and German. Only the French version is binding. We make every effort to publish all information simultaneously in the three languages mentioned above. However, the City of Luxembourg may not be held liable if content is unavailable in English or German.

Most of our posts on social media platforms are published in Luxembourgish, English and/or French. Whenever possible, we respond to questions, messages and comments in the language used to contact us.

Text documents

• All text documents – including their layout – appearing on the City of Luxembourg's websites, digital platforms or social media pages (with the exception of comments and online discussions among internet users) are covered by the City's user licence – which is a "CreativeCommons" licence (BY-SA 3.0 LU) – and are the City's property. Under the terms and conditions of this licence, content may be reused and disseminated;
• Content may be edited (excerpted, reworded, etc.) before it is redistributed,

but only under the following conditions:

• You must cite the "Creative Commons" licence and abide by its terms and conditions;
• You must credit the City of Luxembourg by citing the source (vdl.lu – City of Luxembourg website), with a link that redirects to the corresponding page;
• You undertake not to use the content in a way that violates human dignity or respect for persons.

Exceptions

1. For the "What's on" (calendar of events) section, vdl.lu and city.vdl.lu retrieve content from the Echo website. To find out more about the conditions governing the use of this content, please refer to the Echo website's General Terms and Conditions of Use).
2. Ons stad grants users the right to reproduce all or any part of the content on its website by saving it on a computer either for the purpose of displaying it on a single-station screen, or for reproducing it as a single backup copy or a single hardcopy printout. This right is granted solely for personal, private and non-collective use; publishing the content on a network, or any full or partial dissemination or commercialisation of this content to third parties, in any form whatsoever, is strictly prohibited unless explicitly authorised by the publisher or author.

Non-text content

The City of Luxembourg does not authorise the reuse of non-text content.

This applies to photos, videos, sound files, animations, graphics, diagrams, etc. (this list is not exhaustive).

The use of this type of content for any purpose other than viewing on one of the City's servers, or downloading for private viewing offline, constitutes an infringement of copyright and may result in prosecution.

The only exception are the files in the "Images" section (link) in our Media Center on vdl.lu. You may save and use these images for non-commercial purposes, provided that you mention their creator (©creator's name).

Links and incorporation of content

The City of Luxembourg authorises the use of surface links without its prior consent. Surface links point to the site's homepage or any other page in its entirety. However, the use of techniques for the purpose of incorporating all or part of the City's websites on another site (e.g., framing or inlining), while hiding (even partially) the exact source of the content, or which could mislead the user as to the source of the content, requires the City's prior written consent.

maps.vdl.lu

The maps.vdl.lu website uses base maps for areas outside the boundaries of Luxembourg City. These base maps are provided by Esri, DigitalGlobe, GeoEye, i-cubed, USDA FSA, USGS, AEX, Getmapping, Aerogrid, IGN, IGP, swisstopo, HERE, IntermapiPC, NRCAN, Esri Japan, METI, Esri China (Hong Kong), Esri (Thailand), MapmyIndia, Tomtom, and the GIS user community. These maps are subject to the copyrights of their respective map services providers.

The reuse or reproduction of interactive maps sourced from maps.vdl.lu, or geodata and data streams in the form of printouts or digital images, requires the City's prior written consent.

Written consent

• For the vdl.lu website, requests for prior written consent should be sent to web@vdl.lu.
• For the maps.vdl.lu website, requests for prior written consent should be sent to maps@vdl.lu.

The City of Luxembourg outsources certain activities to service providers using a cloud environment, most notable the Microsoft cloud service. This may entail the transfer of data and information outside the European Union. The activities that are outsourced, and the nature of the data and information that are exchanged, are determined based on by data processing requirements. In collaboration with the provider, the City of Luxembourg has taken organisational and technical measures to safeguard the security and confidentiality of the data and information that is processed. The data that is processed is necessary for the provision of certain online services, such as Microsoft Teams and Microsoft Sharepoint.

The natural or legal person whose data is processed in this way acknowledges and expressly authorises the City of Luxembourg to use cloud service providers in connection with the outsourced activities, in compliance with the applicable regulations.

Legal persons hereby expressly confirm that they have informed all persons whose data and information
may be processed as part of their dealings with the City of Luxembourg. Legal persons also hereby confirm that, where applicable, they have obtained the consent of these persons for the transfer of their data and information.

The City of Luxembourg is committed to making its website accessible to as many users as possible, in compliance with the Law of 28 May 2019 on the accessibility of websites and mobile applications published by public-sector bodies (loi du 28 mai 2019 relative à l'accessibilité des sites internet et des applications mobiles des organismes du secteur public). This Accessibility Statement applies to the website https://www.vdl.lu/en

What is digital accessibility?

Anyone should be able to easily view and use any content published on a website or appearing in a mobile application, especially persons with a disability and/or using assistive software or special hardware (e.g., persons with a visual, hearing, physical or cognitive impairment).

Compliance status

This website is partially compliant with the European standard EN 301 549 and with version 4.1 of the General Guidelines on Improving Web Accessibility (Référentiel général d'amélioration de l'accessibilité web(RGAA) v4.1) – which implements said European standard – for the reasons listed below.

Non-accessible content

The content referred to below is not accessible for the following reason(s):

Non-compliance

• Some links are not explicitly labelled.
• The titles of some pages are not hierarchically structured.
• Some lists are not appropriately structured.
• Information conveyed using colours or shapes only is not rendered by assistive technologies, leading to loss of information.
• Some form fields are not labelled, rendering them inaccessible to screen-reader users.
• Keyboard navigation is not always consistent.
• Some scripts are also problematic.

Disproportionate burden

• Downloadable PDF magazines. Work is currently underway to achieve compliance.
• The downloadable bus schedules leaflet. The information can be found on the webpages specific to each bus line.

Content not covered by the Law of 28 May 2019

• The ReadSpeaker service available on all inner pages (reason: third-party service not developed by the publisher).
• Downloadable documents produced using office automation software, published before 23 September 2018 (reason: content exempted from compliance with accessibility requirements).
• The contrast of colours used for bus-line logos: these colours are part of a graphic charter that is applicable to street furniture in Luxembourg City, and to media used by City of Luxembourg for general communication purposes.
• The Mobiliteit route search form (reason: third-party service not developed by the publisher). The information can be found online.
• Tooltips are used in the collection schedule in the year view. The day and month views can be used as an alternative.
• As the City of Luxembourg considers that all displayed images convey information, a descriptive text alternative is provided for each image.

Authoring of this Accessibility Statement

This Accessibility Statement was authored on 6 April 2023. The information provided in this statement is accurate and based on an assessment of this website's compliance with RGAA 4.1 requirements, conducted by a third party: Luxembourg Government Service Information et presse (Information and Press Service)

Feedback and contact details

If you notice that an accessibility feature is missing, please send an email describing the problem, and the page on which it occurred, to web@vdl.lu. We will send you a reply by email within one month. To provide a permanent remedy, we will make every reasonable effort to correct the accessibility issue on the page(s) in question. If we are unable to correct the issue, the information you require will be forwarded to you in an accessible format of your choice:

• in writing, as a document or an email message;
• verbally, in the course of a meeting or by telephone.

Procedure for ensuring compliance with accessibility requirements

If you are not satisfied with the City of Luxembourg's reply, you can inform the Luxembourg Government's Service information et presse (Information and Press Service) – the Government department tasked with accessibility compliance matters – using this online form, or contact the Ombudsman (the Mediator of the Grand Duchy of Luxembourg).

Other websites

Where the onsstad.vdl.lu website is concerned, the aim is to achieve WCAG 2.1. AA compliance. A more in-depth analysis is currently under way.

Where the citybiblio.vdl.lu website is concerned, the aim is to achieve WCAG 2.1. AA compliance. A more in-depth analysis is currently under way.

Where the maps.vdl.lu website is concerned, the aim is to achieve WCAG 2.1. AA compliance:

• Details on the Frontend (English only)
• Details on the VPAT and other components (English only)

Where the cityapp is concerned, the aim is to achieve WCAG 2.1. AA compliance. A more in-depth analysis is currently under way.