Membership

Exclusive Perks

Saving & Discounts

10% Cashback on the final product prices

Expedited Shipping

Fast shipping at standard shipping rates

Product Warranties

Warranty coverage on your purchases

Combine & Save

Merge membership perks with existing discounts

Priority Support

Dedicated support for members

Returns & Refunds

Extended return and refund windows of up to 14 days

Cashback

Cashback will be given for 10% of the non-discounted physical product price (subtotal), excluding shipping, customs, and all other charges.
You will receive your cashback in your account within 24-48 hours of order confirmation, and the cashback status will be pending. The cashback will be credited to the customer's wallet 14 days after the order is delivered.
If an order is canceled or returned, cashback will not be offered for that order. And if the order is partially canceled or returned, cashback will be calculated on the remaining product’s value.
In cases where the customer decides not to continue with the membership after the trial period ends and they’ve placed an order within this period, the customer will still receive cashback credit in their Ubuy account as per Ubuy’s terms and conditions.

Payment and Cancellations

The annual membership fee will be automatically billed after the first 7-day trial period to the chosen payment method on an annual recurring basis - as authorized upon membership registration. Ubuy is not responsible for any additional charges or fees incurred by the customer's bank or credit card.

Renewal & Cancellations

Unless the customer cancels

their membership plan 30 days prior to the end of the applicable membership period, Ubuy will automatically renew the membership at the end of the applicable membership period - as agreed upon registration - through the chosen payment method.

If renewal fails

due to issues in the customer's payment method or expired credentials and the customer does not provide a new eligible payment method, the membership plan will be automatically canceled. If the customer provides a new payment method other than the original payment method provided during the registration stage and the renewal is successful, the new membership period will be based on the original membership date.

If the customer cancels auto-renewal

the cancelation will take effect a day after the last day of the current membership period.

Trial members

may at any time choose to cancel their membership during the seven (7) days trial period and cancelation will take effect immediately.

Refunds & returns

Ubuy will not provide partial refunds or credit for any partial subscription periods except for what’s stated in these terms.

If an order is canceled or returned, cashback will not be offered for that order.

If an order is partially canceled or returned, cashback will be calculated on the remaining product’s value.

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Shipping and Consolidation Limitations

Products with significant weight or size may require additional time for processing and delivery.

Ubuy may exclude some products from consolidation in cases where products are hazardous or significant in weight and size.

Changes to order such as changes in shipping address, adding/removing products or quantity will affect shipping speed.

Shipping speed benefits can be limited to the destination country’s customs clearance requirements which Ubuy has no control of.

Warranty Benefits

Free repair for 1 year – with 2 services allowed per product selected.
The warranty under UBUY shall not cover the following:
- The device was repaired at unauthorized service centers unless approved by UBUY.
- The damage resulted from intentional breakage.
- Multiple suspicious damages to the same or different sides of the product.
- Bending or dents in the device body or any other cosmetic damage.
- Multiple or combined damages such as breakage and spillage of liquids at the same time and full submersion in liquids.
- Failures resulting from misuse, deliberate negligence, faulty settings, faulty installment, and usage of unfitting accessories.
- Serial numbers were changed, tampered with, wholly or partially removed, or the label was removed.
- The accessories accompanying the product.
- Routine maintenance and cleaning.
- Damage of data/equipment/software due to a virus infection or the like.
- Failure to protect your appliances from infestation by pests and rodents etc.
- Consumable parts like filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.
- Shipping and customs if a replacement is being sent to the customer.
- Any damage caused by not approved modifications to the manufacturer’s specifications including the failure to follow manufacturer’s instructions.
- The warranty is not transferable.
- The warranty will not cover data recovery of any product which has means to store data digitally on the device.
- UBUY may cancel the warranty for an item and refund the warranty amount charged if we consider the item to be not eligible for warranty.

Additional Terms & Conditions

01.By signing up for membership, the customer agrees to receive promotional emails and communication related to the membership.
02.Ubuy reserves the right to accept or reject membership at our sole discretion.
03.Ubuy reserves the right to cancel a customer’s membership at our sole discretion without prior notice in case we determine that the customer violated our terms and conditions and was involved in fraudulent activity.
04.Ubuy has the right to remove or add benefits to the membership plan at any time and will communicate the same to the customer.