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UCare 保固計劃
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 Basic計畫
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 Plus計畫
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 Platinum計畫
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Extended warranty up to 3 years |
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延長保固期內免費維修 |
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International warranty coverage (1 Year) |
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Accidental damage warranty |
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25% repair charges (per incident) under accidental damage warranty. T&C apply* |
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Spill damage |
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Fire protection |
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The device was repaired at unauthorized service centres unless approved by UBUY.
The damages resulted from intentional breakage.
Multiple suspicious damages to the same or different sides of the product.
Bending or dents in the device body or any other cosmetic damage.
Multiple or combined damages such as breakage and spillage of liquids at the same time and full submersion in liquids.
Failures resulting from misuse, deliberate negligence, faulty settings, faulty instalment and usage of unfitting accessories.
Serial numbers were changed, tampered with or wholly or partially removed, or the label was removed.
The accessories accompanying the product.
Routine maintenance and cleaning.
Damage of data/ equipment/ software due to a virus infection or the like.
Failure to protect your appliances from infestation by pests and rodents etc.
Consumable parts like filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.
Shipping and customs if replacement is being sent to you.
因未經批准對製造商規格進行修改而造成的任何損壞，包括未遵循製造商的說明。
The warranty will not be transferable.
The warranty will not cover data recovery of any product which has means to store data digitally on the device.
UBUY can cancel warranty for an item and refund back the warranty amount if they consider item to be not eligible for warranty.
如果產品出現缺陷或損壞，客戶必須攜帶產品原始購買發票將產品送到製造商服務中心或授權服務中心。 In case the service centre charges for the repair then the customer should send an authorized invoice of the same to UBUY for refund by filling for warranty claim through his account
In case of damaged parts, the customer should contact UBUY, if parts will be available then UBUY will send it to the customer and the customer will have to pay for shipping and customs. If not available then customer can source the item at his end and UBUY will refund the product parts cost (shipping+ customs will not be refunded)
In case item is not operable at all and could not be repaired then UBUY will source the replacement for customer (after applying depreciation*), customers will have to pay shipping and customs charges. If replacement is not available then UBUY will refund product cost (after applying Depreciation*)
In the event of a claim for fire, the following documents must be provided to the authorized service centre or UBUY:
- The Device is to be present and given to UBUY in any condition.
- Damages are covered only in the event of an external accidental fire.
- Copy of the purchase invoice in the customer's name. Copy of customer identification card.
- Copy of the fire department report signed and duly stamped.
Depreciation will be applied based on yearly basis and will be as following
- 1st year - 10% of product value
- 2nd year - 20% of product value
- 3rd year - 30% of product value