Prepaid Registration Guidelines

{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":10,"day":29},"instant":{"seconds":1730131200,"nanos":0},"nowDate":"Oct 29, 2024, 12:00:00 AM","nowTime":"2024-10-29","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":10,"day":29},"instant":{"seconds":1730131200,"nanos":0},"nowDate":"Oct 29, 2024, 12:00:00 AM","nowTime":"2024-10-29","validTime":0}] }

{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

Contact Us

Suggested Search

Popular Search

Popular on U Mobile

iPhone 16 Pro

Unbeatable savings & flexibility with your iPhone 16 Pro via the all-new U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!

Wireless

Experience fibre-like speeds with U Home 5G and get a Samsung TV. Plus, enjoy a Wi-Fi 6 5G router for seamless connectivity across all your devices.

iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!

Data Plans

The No.1 Unlimited Prepaid, now 2X faster only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.

Devices

Own the latest 5G Devices with U PayLater or U SaveMore.

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

Get 5G

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

Get 5G

{ "layout": "fixed-width-carousel", "autoRotationDuration": 0, "useNumberPagination": false }

U Mobile is currently collaborating with the Malaysian Communications and Multimedia Commission (MCMC) on a data verification exercise. This exercise aims to verify the integrity of our prepaid subscriber database by rectifying unmatched and inaccurate registration data.

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

Expect a call and SMS from our Customer Service representative.
Visit our U Mobile stores to check and update your information.
Be aware that your mobile usage may be affected if the inaccurate data is not updated.

U Mobile Prepaid Registration Requirements

Disclaimer: You can only opt for U Mobile Postpaid e-Billing once your U Mobile line has been activated.

{ "componentId": "rYfcR6Y" }

Malaysians & Permanent Residents

Foreigners & Tourists

Meet Our Age Requirement

You must be at least 12 years old.

Meet Our SIM Card Limit

You must have less than 5 SIM cards registered to your name.

Have a Valid ID

You must present your original and valid ID when you register. Accepted IDs are:

NRIC for Malaysians (MyKad)
NRIC for Permanent Residents
Malaysian Armed Forces/Police ID
Temporary Identity Card (MyKas)

Meet Our Age Requirement

You must be at least 12 years old.

Meet Our SIM Card Limit

You must have less than 5 SIM cards registered to your name.

Have a Passport or Permit

You must present your original and valid passport or work permit identification (i-Kad).

Have a Valid ID

You must present your original and valid ID when you register. Accepted IDs are:

E-Kad
Student Identification Card
Hotel Reservation/Booking Form
Latest Utility Bill

We are Here Too

U can also get in touch with us from any of the following channels.

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App

Facebook

Drop us your message on Messenger.

Chat now

Instagram

Have questions? Feel free to DM us!

DM now

{ "siteTheme": "theme-personal" }

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.

Proceed