Qualisports USA Reviews

Thanks to Qualisports USA, not just because they have the coolest bikes in the city, is because the hace an amazing post service sales, how help you very, very, very fast. Thanks K. (and sorry for my english)

Date of experience: November 08, 2024

The customer support was helpful when I was repairing my friend's Qualisport E-bike. There was a part update on the electric motor that I needed to replace. They helped me and provided instructions to properly set up the throttle controller with the new motor.

Date of experience: September 01, 2024

The ordering and delivery process was easy and fast. Packaging for shipping needs package straps to help delivery people move the heavy awkward box. The Box was fairly torn up on arrival. Protection inside for the widest parts/wheel axles would be good. Fortunately, I can work on bikes and was able to work out the kinks. No major damage.
As for the bike itself. It is amazing! I love it and have ridden almost every day. Everything is working as it should. It is so comfortable and fun! It is exactly what I was wanting and apparently what I needed to get back cycling again.
My only request at this point is some directions/video for removing/disconnecting the back wheel.
Thank you.

Date of experience: July 05, 2024

I've enjoyed my two dolphin e-bikes for a couple of years now, but when the controller went out on one of them, I was impressed how quickly support helped me diagnose and fix the problem. In just a few days the new controller arrived, I installed it and was back on the road again!

Date of experience: June 11, 2024

Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully made and include things we see as important if you are considering an e-bike; hydraulic brakes and NO quick release wheels. These are both safety items we looked for and Qualisports is one of few mfrs that do both of these! Looking forward to many years of enjoyment from these bikes.

Date of experience: November 04, 2023

It is my update for my review around three years ago: We purchased 2 Voladors to ride trails in the tri-state area. Recently, we changed the car from an Acura RDX to a Tesla Y after figuring out how to fit both bikes into the trunk: you need to remove the sit-post/battery before lifting the bike into the trunk. Two benefits: the bike becomes much lighter for lifting; after the ride, it is much easier to set up the separated from the bike battery for charging in your garage or home.
Our Voladors serve us well while riding and hide safely in the trunk while enjoying the rest of the trip outside the bike trails. You can fit the third Volador into the Tesla Y trunk by folding the middle sit-down.

Date of experience: July 20, 2023

Love the bike, great quality beautiful black paint. Real human support was easy to obtain. Company willing to support and help with my trouble. Will consider purchasing two more for family members in the future (after they sell eS ooters) and highly these recommend these bikes.

Date of experience: August 25, 2023

The dolphin needs more torque when using throttle, also needs faster acceleration, takes too long to come up to speed. The headlight wire is not long enough for proper installation of front rack. So you wind up losing space in front rack because of headlight. Other than those two issues it’s a pretty solid bike and decent value...

Date of experience: January 15, 2021

The customer service with this company is absolutely fantastic. I can’t say enough about how over the top they were with helping us with our purchases. Today when it seems like no one cares about customer retention this company can show businesses how it’s done. Thank you Qualisports for helping us with our new Nemos! Perfect for our sailboat. Couldn’t be happier.

Date of experience: May 14, 2021

Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct size allen wrenches for the job (but fortunately my husband did). The only reason I didn't give 5 stars is due to the very brief owner's "manual," which is really a pamphlet, and other sketchy diagrams/information. Had to watch and read several things online to figure out how to set up and operate the bike properly.

Date of experience: July 12, 2021

We really enjoy our Qualisports Dolphin bikes. We love traveling with them as they fold and fit easily into our truck's back seat area and can be put in and taken out quickly because of their relatively light weight.
Once unfolded, they are a fun bike to ride too. We have ridden these bikes on many trails now in many states as we travel and plan for many more miles of smiles! Cheers to 'getting out there' and having fun!

Date of experience: April 18, 2022

Items arrived promptly. The Volador is a very good small folding e-bike. I just wish the instructions for assembly were better, especially for the fenders. I figured out on my own how to connect the battery. It took some trial-and-error to figure out that the headlight gets mounted above the front wheel. Maybe just insert a sheet pointing to a Youtube video would help: I found one for fenders but not in combination with a rear rack.

Date of experience: February 20, 2021

I like my Volador! There were delays in production over the winter but QS compensated with free accessories. Liz Xu ,marketing manager, kept me informed of the bike's progress to delivery. It arrived in good shape except the rear fender was dented during shipping. They have offered to pay for repairs. I haven't started looking for who can un-dent it. Very happy with the bike so far. Quick basic setup and everything is working properly.

Date of experience: May 05, 2022

I was at first skeptical ordering from a brand I've never heard of. I've been looking for a compact folding ebike and the Dolphin+ checked all of my needs. I would like to acknowledge the customer service has been outstanding. From general questions, to issues or concerns, they've answered all my questions and provided solutions.Thanks again Qualisports!

Date of experience: August 19, 2022

Wonderful product! Fast shipping! And Carlos was so helpful and responsive when I had a few questions after unpacking the bike. Love my Nemo!

Date of experience: July 31, 2024

We will be trying the Dolphin bikes out this weekend, just finished setting up and charging yesterday. Wish there was instructions for the fenders. Trail and error we got them on. The front light was an issues because I ordered the basket for my bike. We are 64 and 65 we've just started riding bikes again after 15 or more year's. Rode at Jekyll Island GA. I wanted the bikes for Callaway Gardens Ga.
Kris an Dennis Shepard

Date of experience: March 11, 2021

The bike is great and exactly as expected or better. The instructions to assemble is a video, which runs too fast, darken when paused, and lacks detail...While the bike is 95% assembled, they really need a written document to go along with the user guide for folks who are not bike techs. They were helpful when sending a email with questions.

Date of experience: December 25, 2022

3 out of 3 Belugas delivered had minor scratches on the paint (fenders and front fork) Also derailleur hangers bent needing straightened on all 3. Suggest better packaging on those areas and perhaps including touch up paint in the box.

Date of experience: April 07, 2021

Excellent, responsive customer service. I asked about switching out a rear cassette on my bike purchased a few years ago, and the Qualisports rep helped me find a suitable replacement (with only a sentence or two recommending that I buy a new upgraded model). The product is also excellent, I've had a great time zipping around Seattle's hills and the folding frame fits easily in a car trunk.

Date of experience: June 02, 2023

I am impressed with the Qualisport Dolphine performance and ease of folding for storage and transportation.

I had an issue with my seat clamp. It needed a small plastic washer. The seat clamp is sold as a unit. I was able to purchase a similar washer at Ace Hardware. Quilisports sent me an email following up on my original inquiry. Several months later I was sent a second email inquiring if the issue was resolved.

I am impressed with the service, support and follow up on my issue

I am very happy with my two Quilisport Dolphine bicycles.

Date of experience: December 09, 2022