Transperth - providing public transport services for the Perth metro area Transperth - providing public transport services for the Perth metro area

Transperth App

The official Transperth app for iOS and Android devices is available for download.

The free Transperth app is available to download on iOS and Android devices.

From planning and tracking your journey, to live updates and alerts about our train, bus and ferry services, the Transperth app makes travelling around Perth easier than ever.

To get the most out of the Transperth app, log in to My Account and ensure you have downloaded the latest version from the App Store or Google Play.

By logging in to My Account, you can register and manage your SmartRider and Autoload, My Alerts email and app notifications, SmartParker and access to bike shelters.

Don't have My Account? Sign up here.

Download the Transperth app so you can: 

Plan and track your journey

Simply enter your start and end destination and we’ll provide the journey options for you. You can track your service on a map in three ways:

  • JourneyPlanner – by selecting a journey from the results and tapping the yellow LIVE icon or blue data link
  • Stops and Stations – by finding which services operate from any bus stop, train station or jetty and choose a live service
  • Timetables – by searching your bus route, train station or jetty.

Link your SmartRider and manage Autoload 

  • Link your SmartRider to view your balance and transactions
  • Register for Autoload to add value to your card and save up to 20%
  • Register for SmartParker and bike shelters at our stations.

Save your favourites

  • Save your favourite routes, journeys, stops, stations or places for quick access.

Manage your Alerts 

  • Keep up to date – sign up to My Account and activate My Alerts
  • Subscribe to email or app notifications, or both
  • Select the categories you would like to receive alerts about; these can be service changes and disruptions, special events and/or general information such as fare changes
  • You will receive app alerts as long as you are subscribed and logged in to My Account on the app.

We will continue to send updates about any changes related to COVID-19 to all users who, when they initially installed the Transperth app, allowed their device to receive notifications. If you are unsure, please check your settings.

Report damage

  • Help us provide a better service by reporting any damage to buses, trains, ferries or stops and stations through the app.

 

How to use the Transperth app

 

 

FAQs

What’s the difference between live and scheduled trips?

Live trips can be tracked. Scheduled trips are timetabled trips which cannot be tracked. Services will appear as scheduled until the driver logs onto the trip and begins the route – the service will then become live.

Live trips can be identified by a yellow LIVE icon next to the trip time.

A trip may also appear as scheduled if there is a problem with receiving GPS signal which may prevent the driver from logging into the trip.

My set journey/fare preferences are not showing within my journey results?

Your journey and fare preferences can be changed in the Options menu under JourneyPlanner, below the date and time section.

When you select your journey and fare options, ensure they are saved by selecting the yellow button at the bottom of your screen. These options are saved between sessions and do not need to be reapplied each time you open the application.

The Journey Options menu in the JourneyPlanner allows you to select the mode of transport you are travelling by, the number of changes between services, and the amount of walking distance and speed.

The fare type can be edited in the JourneyPlanner, under the Fare Options menu. You can select the type of fare and payment method.

Live tracking is lagging? My bus just arrived but the map shows it’s still on its way.

Live tracking of Transperth buses may be impacted by a number of reasons – ranging from hardware faults on the individual bus to the connection speed of the mobile device used to view them.

If the bus you are tracking appears to be behind schedule, it may be because the map within the Transperth app can occasionally take between 15-45 seconds to update.

Alternatively, the bus may have entered a covered area which interferes with the GPS signal.

We are working on improving GPS accuracy around particular areas, such as the Perth CBD, Perth Busport and Elizabeth Quay Bus Station.

My password is not working in the new app?

If your password is not working, you will need to reset your password through My Account on then login on the app using your new password.

You can also use the 'Forgot password?' button on he app log-in screen to reset the password. 

How can I disable app notifications?

You can disable both your app and email notifications under My Alerts while logged into the app. 

My SmartRider cannot be selected in the app - it is greyed out and says ‘invalid’?

Your SmartRider is most likely hotlisted. We hotlist cards to protect the remaining balance and deactivate your card if it is lost or stolen. Alternatively, you may not have added your active card to My Account or are not selecting the active card.

If your card is not hotlisted, but is still listed as ‘invalid’, please call 13 62 13 for further assistance.

Can I manage Autoload on the app?

Yes, Autoload can be activated and edited through the app.

Transperth App Feedback

You can provide feedback by tapping on App Feedback or Transperth Feedback under About in the app. You can also submit feedback via our feedback form.

Download the official Transperth app

Free, up-to-date public transport information within the Perth metro area, now with live bus tracking. Available for Android and iOS.

Service Updates