B2B Web-based SaaS Technical Support Expert

Kapalı İlan edilme: 2 ay önce Teslim sırasında ödenir
Kapalı

I'm in need of a Customer Support Specialist with a strong background in handling B2B SaaS technical inquiries. This role is crucial to addressing customer issues related to functionality bugs and ensuring our help center is well-organized and up-to-date.

Key Responsibilities:

- Resolving technical issues related to our web-based SaaS product.

- Keeping our help documentation current and comprehensive.

- Providing effective solutions to customer inquiries.

- Escalate complex technical issues to the engineering team for resolution.

Ideal Skills and Experience:

- Previous experience in a similar customer support role.

- Strong communication and problem-solving skills.

- Familiarity with Customerly.

- Experience dealing with functionality bugs in a SaaS environment.

A passion for customer service and technical support will be highly valued in this role. Looking forward to hearing from you if you fit this profile.

Help documentation must be updated weekly. This role will require part-time working hours. Familiarity with Customerly is crucial for this role. The support specialist should have advanced expertise in our SaaS product's technical aspects. Response time should be within 24 hours.

PHP Yazılım Test Etme Yazılım Mimarisi REST API Automation

Proje NO: #38760121

Proje hakkında

76 teklif Uzak proje Aktif 3 hafta önce

Bu iş için 76 freelancer ortalamada $22/saat teklif veriyor

AwaisChaudhry

Familiarity with Customerly Hello, I am excited about the opportunity to assist you as a Customer Support Specialist for your B2B SaaS product. I understand the importance of addressing functionality bugs and ensurin Daha Fazla

$25 USD / saat tutarından itibaren
(127 Değerlendirme)
8.8
irsolutions

I understand the importance of finding a Customer Support Specialist with a strong background in handling B2B SaaS technical inquiries. As an experienced developer with expertise in web and mobile development, I have s Daha Fazla

$20 USD / saat tutarından itibaren
(117 Değerlendirme)
8.6
jatinsehgal19

Hey there! I am excited to apply for the Customer Support Specialist position. With extensive experience in B2B SaaS technical support, I excel in resolving functionality bugs and providing effective solutions to custo Daha Fazla

$20 USD / saat tutarından itibaren
(72 Değerlendirme)
8.6
OmarFarukBD

I am going to start your project right now. With extensive experience in B2B SaaS customer support and a strong command of handling technical inquiries and functionality bugs, I am well-prepared to provide timely, effe Daha Fazla

$20 USD / saat tutarından itibaren
(124 Değerlendirme)
7.6
dahani9091

Greetings! I'm Adel, an experienced data engineer with a passion for delivering exceptional customer support. With my strong background in handling technical inquiries and resolving functionality bugs, I'm confident in Daha Fazla

$30 USD / saat tutarından itibaren
(46 Değerlendirme)
7.2
Fazeennazar

I'm Mohamed, and I've dedicated over 7 years of my career to providing top-notch solutions and support in the software development industry. With experience in both back-end and front-end technologies like Python, Djan Daha Fazla

$25 USD / saat tutarından itibaren
(148 Değerlendirme)
7.2
kanika6665

Hi Luca, I am excited to submit my proposal for the B2B Web-based SaaS Technical Support Expert role. With my background in website and software development, along with expertise in PHP and REST API, I am well-equippe Daha Fazla

$18 USD / saat tutarından itibaren
(73 Değerlendirme)
6.9
kazemmojtama

Hello, good time Hope you are doing well I'm expert in MATLAB/Simulink, Python, HTML5, CSS3, Java, JavaScript and C/C#/C++ programming and by strong mathematical and statistical background, have good flexibility for s Daha Fazla

$25 USD / saat tutarından itibaren
(9 Değerlendirme)
6.5
abhisaini0188

Hello, With my professional dedication and profound comprehension of B2B SaaS technical support, I'm ideally suited to fulfill and exceed all the requirements of your project. My flair for problem-solving is a princip Daha Fazla

$15 USD / saat tutarından itibaren
(22 Değerlendirme)
6.3
LionsDenGaming

Hello! I am excited to apply for the Customer Support Specialist position, where I can leverage my extensive experience in handling B2B SaaS technical inquiries. With a proven track record of resolving functionality Daha Fazla

$20 USD / saat tutarından itibaren
(6 Değerlendirme)
5.9
Nettyfy

Hello there, I have gone through your requirement for a B2B Web-based SaaS Technical Support Expert. With over a decade of experience in the industry, my team and I bring a wealth of knowledge and expertise to the tab Daha Fazla

$20 USD / saat tutarından itibaren
(7 Değerlendirme)
5.9
ChainSmokers

Hi there, Luca M., I hope you're doing well. To ensure I fully understand your project requirements, could you please provide more details on the specific functionalities and features of your web-based SaaS product? Daha Fazla

$15 USD / saat tutarından itibaren
(7 Değerlendirme)
5.4
martin926

✔️Hi there, I specialize in customer support with a solid background in handling B2B SaaS technical inquiries. I can effectively resolve technical issues related to your web-based product, keep your help documentation Daha Fazla

$20 USD / saat tutarından itibaren
(13 Değerlendirme)
5.5
TechizeBuilder

Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, Software Architecture, Software Testing, Automati Daha Fazla

$18 USD / saat tutarından itibaren
(25 Değerlendirme)
5.4
AmazingEngr76386

I understand the pivotal role customer support plays in any SaaS product, which is why I believe I'm the perfect fit for your B2B Web-based SaaS Technical Support Specialist position. Not only do I possess a solid back Daha Fazla

$20 USD / saat tutarından itibaren
(10 Değerlendirme)
5.3
Shabanahoney1976

With my extensive experience in web design and development, particularly in creating user-friendly interfaces and resolving technical issues, I strongly believe that I am the right freelancer for this role. Throughout Daha Fazla

$15 USD / saat tutarından itibaren
(30 Değerlendirme)
5.2
dataspro

Nice to meet you customerly, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 10 Daha Fazla

$44 USD / saat tutarından itibaren
(4 Değerlendirme)
4.7
hareshfinadiya

Hi, I am Haresh, having 13+ years of experience in Software Testing Industry. - Having unique blend of knowledge in Quality Product Delivery, Processes Management, Functional testing, Integration and regression tes Daha Fazla

$20 USD / saat tutarından itibaren
(15 Değerlendirme)
4.8
devbaloni1983

I have more than 15 years of experience in the development As I am an expert, I can build it according to your requirements. Because I have a lot of experience in these fields, I can build your project as soon as poss Daha Fazla

$15 USD / saat tutarından itibaren
(17 Değerlendirme)
4.6
Yuriisay

Hi there, I’ve carefully read your project description - B2B Web-based SaaS Technical Support Expert and really interested in this job. I’m a full stack engineer for 8+years experience and can offering best quality a Daha Fazla

$30 USD / saat tutarından itibaren
(2 Değerlendirme)
4.2