I bring over three years of experience in customer service, healthcare coordination, and administrative support, with a proven track record of delivering exceptional service in dynamic environments. My top skills include customer service excellence, detailed data entry, calendar and email management, and proficiency in tools like Salesforce, HubSpot, and Microsoft Office. I excel in problem-solving, adaptability, and building strong relationships, whether it’s coordinating schedules, managing payroll, or ensuring the accuracy of sensitive information. I’m particularly interested in roles that involve process improvement, healthcare administration, or remote team collaboration. Outside of work, I enjoy exploring fun activities like golf and bowling, as well as learning Japanese, which reflects my commitment to personal growth and curiosity. My goal is to support organizations in scaling their operations with precision, empathy, and a focus on quality.
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Tecrübe
Customer Care Associate
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Answer inbound calls from US customers and address questions & concerns
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Provide information about their insurance coverage, what is included in the
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Handle prescription refills, order status updates, and tracking.
Educate customers on online self-service for updates and help troubleshoot
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Maintained strong, trusted relationships with the client and served as one of
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Coordinated and maintained customer schedules, ensuring timely
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Oversaw payroll processing activities, including timekeeping, wage
calculations and deductions to ensure employees were compensated
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•
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•
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Expertly verified employment, education, and credential history for diverse
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Utilized advanced tools and techniques to ensure accuracy and authenticity
Successfully collaborated with candidates and employers to validate
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Complete the verification report and update the database
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•
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Eğitim
Bachelor of Science in Aviation Electronics Technology
2017 - 2019
•
2 yıl
Philippines
2017 - 2019
•
2 yıl
Associate in Aviation Electronics Technology
2015 - 2017
•
2 yıl
Philippines
2015 - 2017
•
2 yıl
Doğrulamalar
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