My key strengths are efficiently managing emails, data entry, data analysis,calendar management and technical support. I have proven success in developing reporting systems and working with teams to ensure the accuracy of information. In addition, I have strong communication skills, which enable me to explain complex technical matters to non-technical individuals.
I am a fast learner and can quickly adapt to new processes and technologies. I also bring a great deal of enthusiasm, energy, and dedication to every project I work on.
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Değerlendirmeler
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Tecrübe
VA Supervisor for Billing and Payroll
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2 yıl, 1 ay
Homecare For you Inc.
Kas, 2022 - Şu an
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2 yıl, 1 ay
I am currently a VA supervisor for billing and payroll, my job responsibilities includes: Auditing, reporting, assisting new hire, monitoring claims, generating invoice/billing, sending corrected claims and dispute, managing our group email and some teams group, creating excel file for our data monitoring, uploading payments, running eligibility report and data analysis.
Kas, 2022 - Şu an
•
2 yıl, 1 ay
SME- Senior Service Desk Analyst
Tem, 2021 - Kas, 2022
•
1 yıl, 3 ay
HCL Technologies
Tem, 2021 - Kas, 2022
•
1 yıl, 3 ay
Receiving 30-35 calls daily, identifying and diagnosing issues, advising users, and escalating unresolved problems to higher support. Logs incidents and maintains records by identifying, classifying, and cataloging incidents by symptom and resolution. Records and tracks reliability data under guidance. Supports teammates with customer issues, monitors agents, analyzes misrouted tickets, and provides coaching.
Tem, 2021 - Kas, 2022
•
1 yıl, 3 ay
Eğitim
Bachelor of Science in Business Management major in Financial Management
2011 - 2014
•
3 yıl
Philippines
2011 - 2014
•
3 yıl
Doğrulamalar
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