Hey! I'm Silvina, an IT Analyst, and I'm confident that I can achieve your goals effectively.
Here's a list of the data I could retrieve and display on the dashboard using the Chatbase API documentation:
Conversation Threads: We can fetch and display the conversation threads for each chatbot, providing a comprehensive view of user interactions and chatbot responses.
User Engagement Metrics: We can collect and present metrics such as user engagement, including the number of interactions, messages sent and received, and user satisfaction ratings.
Overall Performance Metrics: We can integrate key performance metrics like response time, user drop-off rates, and user retention rates to evaluate the chatbot's effectiveness.
Chatbot Analytics: We can showcase analytics specific to each chatbot, allowing clients to track their chatbot's performance individually.
User Feedback and Sentiment Analysis: We can implement a sentiment analysis feature to gauge user sentiment within chatbot conversations and display user feedback.
Custom Reporting: We can create customizable reports and visualizations, enabling clients to view the data that matters most to them.
Security and Access Control: We'll ensure that the admin dashboard provides secure access control, allowing clients to view only the data associated with their respective chatbots.