First Line Customer Support

Hello, I am interested in providing first-line technical support for your software. With my experience in customer support and technical troubleshooting, I am confident in my ability to assist users with data entry applications like the one you're using. I have experience working with Microsoft Power Apps and am comfortable responding to support inquiries through written communication, ensuring that issues are resolved within the required timeframes. My approach is friendly and helpful, and I prioritize providing clear, effective solutions to customers. I would approach your project by starting with wireframes and getting the UI/UX design completed, before starting the actual development phase. We'll provide You high Quality Design and development for you with unlimited changes in design. successfully implement this project from start-to-finish. Let's come together and create a platform that not only propels your business but also stands out prominently within the marketplace. Thanks & regards Julian >>>>>>> We'll share our portfolio in Chat. Let's talk further speak over the freelancer call or chat. <<<<<<

Dear Emmanuel E.,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Windows Desktop, iPhone, Android, Customer Support and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.   

Hi Emmanuel E.. No problem this for me. I am very excited with your project because I have completed similar project recently. The skills required for your project ---First Line Customer Support--- are my main specialty. I can handle this perfectly and have abundent experiences. Please confirm that I am one of the best fits for you and drop me a message for further discussion. Thanks and Best Regards.

Hello Emmanuel, With 16 years of experience in Android development, I have carefully reviewed your project requirements. As a specialized native mobile developer proficient in building high-performance iOS and Android applications using Swift, Kotlin, and Java, I can ensure the seamless integration of native APIs for an exceptional user experience. In this project, I propose to create a user-friendly data entry application using MS Power Apps, providing first-line technical support with a quick response time of 4 business hours. Any unresolved queries will be promptly escalated to second-line support. I am confident in handling support calls efficiently, ensuring customer satisfaction. You can view my portfolio at Postmuse, Reflectly, Klasterme, Dream11, Birchfinance Ongoing, YNL Global, Flavor-express, e-frica I would like to discuss your project further and offer my expertise. Thanks, Vijay

Hello! I am available to handle your task with full responsibility, ensuring timely delivery. Could we please discuss further details over chat? Thank you!

As an Ontario-based, multi-experienced IT professional, I am confident in my ability to provide exceptional first-line customer support for your data entry application. My ten years in the field have allowed me to work with a wide array of systems and vendors, so providing assistance in MS Power Apps - your chosen software - is within my skillset. Moreover, I possess a proficiency in written and spoken English, which enables me to communicate promptly and effectively with users. Despite operating on an on-call basis for your company, you can rely on my active availability throughout the day. I understand the importance of delivering prompt solutions to queries and I assure you that any support question will be responded to within four business hours - if not answerable, correctly escalated. In addition to my technical expertise and 24-hour-availability, I bring a friendly and helpful demeanour with me into any client-oriented situation. However frequently or infrequently they arise, your customers can expect a productive conversation with me every time. Let me make Isaac Asimov's old adage about technology "easy" for your clients as they transpose their data: Asimov once said “The most exciting phrase to hear in science, the one that heralds new discoveries is not Eureka! (I found it!) but rather "hmm.... that's funny...."”. With my services, your data entry applications will be filled without hiccups!

Hi, Could you let me know if there are specific times or days when phone support must be available? Additionally, are there any unique requirements or expectations for handling escalations within the 4-hour window? I have over 15+ years of experience in technical support, including working with data entry applications and providing excellent customer service. I am skilled in resolving issues quickly and escalating when necessary to meet response time requirements. Feel free to let me know if you’d like to see relevant projects from my portfolio. Best Regards, Imran Arshad

Hello Emmanuel E., ⭐⭐ Mobile expert is here ⭐⭐ I am a professional mobile programmer with over 7 years of experience in iPhone, Customer Support, Android and Windows Desktop. I specialize in creating intuitive, user-friendly apps for both iOS and Android platforms. - Cross-Platform Development: Proficient in frameworks such as React Native and Flutter, which enables efficient app development and maintenance across multiple platforms. - Native App Development: Experienced in Swift for iOS and Kotlin/Java for Android, ensuring high performance and seamless user experiences. - Backend Integration: Skilled in integrating APIs and backend services to provide robust functionality for your applications. Thanks

✋Hi Emmanuel, I came across your project, First Line Customer Support, and I’m really excited about the opportunity to help you achieve your goals. With my experience in Mobile App, Web App, UI/UX, particularly iPhone, Android, I’m confident that I can provide the solutions you need to make this project a success. ✋Why am I the right choice for you? ✅ Experience You Can Trust: With over 10+ of experience in iPhone, Android, I’ve tackled similar projects with great success. ✅ Attention to Detail: I take pride in delivering top-notch results, ensuring your project stands out. ✅ Commitment: I believe in timely delivery, clear communication, and a seamless workflow. ✍️You can check out some of my previous work here: https://www.freelancer.com/u/neelmevada93 Now, imagine your project completed with precision and care doesn’t that sound exciting? Let’s discuss your goals and how I can make this vision a reality. The first step? Simply hit "Chat" or "Hire" to get started. I’m looking forward to collaborating with you! Regards, Neel Mevada

Hello, I am interested in providing first-line technical support for your software application built on MS Power Apps. I am based in Ontario, and while I am not located in Thunder Bay, I am available to offer remote support to your customers effectively. Key Qualifications: Technical Support Experience: I have previous experience providing customer support for software applications, including troubleshooting, answering queries, and escalating issues when necessary. End-User Experience: I am proficient in data entry applications and understand the challenges users may face. I am familiar with MS Power Apps and can quickly learn new applications as required. Communication Skills: I am fluent in both written and spoken English, ensuring clear and effective communication with your customers. Availability: I can commit to answering support tickets within 4 business hours. Calls will be handled efficiently, and I can be available for phone support during [insert your preferred hours here]. Friendly and Professional: I pride myself on maintaining a friendly and helpful demeanor while addressing customer issues, ensuring positive experiences. I created a variety of applications, including courier service, dating, delivery service, food delivery, taxi, restaurant, social chat with video calling, and many more. I eagerly await your positive response. Thanks

Hi, Good day. I am Debashish and I’ve honed my written and spoken English skills to a professional level. These communication skills, combined with my clientele centric approach, makes me the ideal fit for your first-line customer support role. I've proficiency with MS Power Apps and have developed a solid understanding of data entry application from both the end-user as well as a support perspective. My experience extends to utilizing various software applications including but not limited to Google Analytics, SEMrush and WooRank, giving me an adaptive & tech-savvy nature that's crucial in trouble shooting software issues effectively. In addition, my SEO expertise is centered around data analysis, scraping and entry which will be an added asset when it comes to delving deep into the root cause of any client concern. PLEASE PM ME FOR PROVEN RECORDS. Thanks, Debashish

Hi there, Having cultivated my customer support skills through extensive work in diverse fields like e-commerce and platform management, I believe that I am tailor-made for this role. With strong English proficiency, I can effectively navigate and resolve any issues users may face with your MS Power Apps software. My experience in managing and engaging online communities can be leveraged to deliver prompt and friendly customer support - whether it's through emails or phone calls. Having handled orders, inventories, and product listings on Shopify stores, I have developed a keen attention to detail which will enable me to provide accurate and precise support. Additionally, my background in Social Media Management has allowed me to enhance brand presence by ensuring efficient communication and providing satisfactory resolutions to customers. Rest assured, I can effectively follow the FAQ document provided to respond to support questions within the stipulated time frame and escalate them promptly when needed. My availability aligns closely with the expected load of the project with the added benefit of being on-call as well. Should you choose me for this role, you can anticipate clear channels of communication, flexible working hours as per your requirement. Best regards Sohel

With my background in Android development, I bring a unique perspective to customer support. Understanding the intricacies of different software and their potential client issues has always been my forte. Also, having created data entry applications before, I can relate to the kind of problems users might face while using them and provide prompt and efficient solutions. During my career, I've had the opportunity to offer technical support to clients from diverse backgrounds. This has honed my troubleshooting and communication skills as I'm adept at presenting complex technical concepts in simplified terms. And yes, I call it customer support "service" because as crucial as resolving queries is, I believe in providing a service that's warm, friendly, and helpful. Considering your requirements of residing in Ontario specifically Thunder Bay Area, I'm based in Ontario myself that's a perfect fit. My time-management skills ensure that not only will your system be covered within the specified 4-hour timeframe but also ensure any queries forwarded to the second line are addressed just as promptly. Cognizant of workload fluctuations, I’m flexible yet thorough regardless of how busy or light things get.

With over a decade in the IT field, I am confident in my skills to assist you as your First Line Customer Support out of Ontario. My expertise in Network Administration and Server Security aligns closely with this project as I have acquired incredible proficiency in MS PowerApps and other data entry software that would be vital for your operations. You can expect me to navigate through any issue with the software with competence and efficiency, ensuring seamless experiences for your clients. There is no doubt that an excellent technical support agent needs a friendly demeanor. My experience in end-user interaction coupled with my helpful nature will play a significant role in resolving issues quickly, effectively, and professionally. Moreover, let me assure you – English, both written and spoken is one of my core strengths having worked with global clients; there will be zero communication barriers. Additionally, I understand that this position demands problem escalation when necessary; therefore, I can guarantee a timely handoff for any unresolved issues to ensure prompt resolution as per your SLAs. Finally, my part-time availability along with a single caller ID approach from your customer support portal is easily manageable; to reaffirm, weekends are not off-limits

Hi Emmanuel E. Good afternoon Already have something live to show you Live Similar Site work I have gone through your requirement , I found it very interesting , Since I already have similar live to show you As i had worked on these tech Windows Desktop, iPhone, Android and Customer Support I can Implement is the similar or with changes for you !!!! Let us discuss more about this Thanks

As an experienced freelancer with a diverse skill set in the field of software development and a keen eye for detail, I'm confident that I can provide top-notch first line technical support for your data entry application. With my proficiency in English and experience in end-user support, particularly with data entry applications, I assure you that your customer base will be in good hands if you choose me for the job. Having employed reactive frameworks like React.js and sophisticated platforms like Node.js in various past projects, I am comfortable with the technologies underpinning your application. Moreover, my history of collaboration using tools such as JIRA assures you of my commitment to smooth project management. With my availability, residing in Ontario, especially in the Thunder Bay Area, I can guarantee prompt responses to support queries within the required 4 business hours limit. Additionally, I have the necessary phone skills to handle customer inquiries efficiently. My adaptable schedule allows me to answer calls throughout the week, aligning perfectly with your project requirements. Finally, my pleasant demeanor and previous experiences, showcased by a strong client portfolio asserting friendly and helpful assistance underline this pitch. Choose me as your first line customer support agent and together we can ensure that users of your software not only navigate it confidently but leave feeling fully supported every step of the way!

✨✨✨ Hi there! I possess extensive expertise in this field and am confident in my capability to successfully deliver your project. I am based in Ontario and meet the criteria seeking someone in the Thunder Bay Area to provide technical support for your software. I have a solid background in providing first-line technical support for various applications, including data entry software like MS Power Apps. I am well-versed in troubleshooting, documentation, and customer service. I am committed to responding to support inquiries within 4 business hours and escalating as needed, ensuring prompt and efficient resolution. My availability to answer calls aligns with your requirements, and I am adaptable to specific hours and days if necessary. With my proficiency in written and spoken English, combined with my user experience and technical support background, I am well-equipped to meet the demands of this role. I am known for my friendly and helpful demeanor, which I believe is essential for effective customer support. I am prepared to talk about your project and can begin right away. Best regards.

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

Hello Emmanuel, We are Codenia Technologies LLP, with over 10 years of experience in Android and iPhone app development. We have carefully reviewed your project requirements for first-line customer support for your software built using MS Power Apps. Our team is well-equipped to handle support queries within 4 business hours and escalate if necessary. We can also provide phone support with a dedicated caller ID. We are keen to discuss your project further and explore how we can assist you effectively. We would like to connect with you in chat to discuss the project details in depth. Thanks, Rupesh Kumar

Hello Emmanuel, I am Dina, with over 16 years of experience in Android development. I have carefully reviewed your project requirements for providing first-line customer support for your data entry application built using MS Power Apps. With my expertise in building scalable applications using Flutter, Dart, Firebase, and state management solutions, I am confident in handling support inquiries efficiently. You can view examples of my previous work in my portfolio Postmuse, Reflectly, Klasterme, Traderjoe, Dream11, CapitalOne, BirchFinance Let's discuss further details and how I can assist you with this project. Please initiate a chat so we can explore this opportunity. Thanks, Dina